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What is the extent or complexity of the Health benefits problem?

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      63. What is the smallest subset of the problem you can usefully solve?

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      64. To what extent would your organization benefit from being recognized as a award recipient?

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      65. What are your needs in relation to Health benefits skills, labor, equipment, and markets?

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      66. What prevents you from making the changes you know will make you a more effective Health benefits leader?

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      67. Consider your own Health benefits project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      68. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      69. Who should resolve the Health benefits issues?

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      70. Where do you need to exercise leadership?

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      71. What creative shifts do you need to take?

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      72. Is the need for organizational change recognized?

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      73. Are there any revenue recognition issues?

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      74. Do you need different information or graphics?

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      75. What does Health benefits success mean to the stakeholders?

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      76. For your Health benefits project, identify and describe the business environment, is there more than one layer to the business environment?

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      77. What are the timeframes required to resolve each of the issues/problems?

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      78. How do you take a forward-looking perspective in identifying Health benefits research related to market response and models?

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      79. Do you know what you need to know about Health benefits?

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      80. How are the Health benefits’s objectives aligned to the group’s overall stakeholder strategy?

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      81. Who else hopes to benefit from it?

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      82. Why is this needed?

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      83. What vendors make products that address the Health benefits needs?

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      84. How do you identify the kinds of information that you will need?

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      85. What is the problem or issue?

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      86. How are you going to measure success?

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      87. Where is training needed?

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      88. Do you have/need 24-hour access to key personnel?

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      89. What problems are you facing and how do you consider Health benefits will circumvent those obstacles?

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      90. Can management personnel recognize the monetary benefit of Health benefits?

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      91. What training and capacity building actions are needed to implement proposed reforms?

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      92. What activities does the governance board need to consider?

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      93. What Health benefits capabilities do you need?

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      94. How do you recognize an Health benefits objection?

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      95. What are the clients issues and concerns?

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      96. How do you recognize an objection?

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      97. What needs to stay?

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      98. Have you identified your Health benefits key performance indicators?

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      99. What are the minority interests and what amount of minority interests can be recognized?

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      100. Are there Health benefits problems defined?

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      101. How much are sponsors, customers, partners, stakeholders involved in Health benefits? In other words, what are the risks, if Health benefits does not deliver successfully?

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      102. Does Health benefits create potential expectations in other areas that need to be recognized and considered?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health benefits Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What key stakeholder process output measure(s) does Health benefits leverage and how?

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      2. What are the requirements for audit information?

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      3. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      4. What knowledge or experience is required?

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      5. What system do you use for gathering Health benefits information?

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      6. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      7. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      8. What is the definition of Health benefits excellence?

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