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How do you manage changes in Results Only Work Environment requirements?

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      120. What sources do you use to gather information for a Results Only Work Environment study?

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      121. What was the context?

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      122. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      123. What are the Results Only Work Environment tasks and definitions?

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      124. What information do you gather?

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      125. What are the requirements for audit information?

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      126. How will variation in the actual durations of each activity be dealt with to ensure that the expected Results Only Work Environment results are met?

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      127. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      128. Are there different segments of customers?

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      129. What is the scope of the Results Only Work Environment effort?

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      130. What customer feedback methods were used to solicit their input?

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      131. Have all of the relationships been defined properly?

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      132. Are the Results Only Work Environment requirements testable?

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      133. Do you have organizational privacy requirements?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Results Only Work Environment Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What is measured? Why?

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      2. How are measurements made?

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      3. How will costs be allocated?

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      4. What can be used to verify compliance?

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      5. What are the costs?

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      6. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Results Only Work Environment services/products?

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      7. What happens if cost savings do not materialize?

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      8. Who pays the cost?

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      9. Have you included everything in your Results Only Work Environment cost models?

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      10. How will success or failure be measured?

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      11. What are the estimated costs of proposed changes?

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      12. Do you have a flow diagram of what happens?

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      13. What are the operational costs after Results Only Work Environment deployment?

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      14. Are the units of measure consistent?

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      15. Do you effectively measure and reward individual and team performance?

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      16. Who is involved in verifying compliance?

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      17. Which Results Only Work Environment impacts are significant?

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      18. What are the types and number of measures to use?

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      19. How do your measurements capture actionable Results Only Work Environment information for use in exceeding your customers expectations and securing your customers engagement?

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      20. What is the cost of rework?

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      21. Among the Results Only Work Environment product and service cost to be estimated, which is considered hardest to estimate?

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      22. When a disaster occurs, who gets priority?

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      23. What causes innovation to fail or succeed in your organization?

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      24. What are the Results Only Work Environment investment costs?

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      25. Where can you go to verify the info?

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      26. What does losing customers cost your organization?

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      27. Where is it measured?

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      28. What causes mismanagement?

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      29. What are your customers expectations and measures?

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      30. Are the measurements objective?

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      31. What users will be impacted?

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      32. How do you verify the authenticity of the data and information used?

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      33. Has a cost center been established?

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      34. What evidence is there and what is measured?

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      35. What does a Test Case verify?

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      36. How do you verify Results Only Work Environment completeness and accuracy?

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      37. How is progress measured?

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      38. What are your key Results Only Work Environment organizational performance measures, including key short and longer-term financial measures?

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