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start date?

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      77. How do you manage unclear SAP Center requirements?

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      78. Has the direction changed at all during the course of SAP Center? If so, when did it change and why?

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      79. Is there any additional SAP Center definition of success?

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      80. What information do you gather?

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      81. Will team members regularly document their SAP Center work?

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      82. What is the context?

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      83. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      84. What information should you gather?

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      85. Is it clearly defined in and to your organization what you do?

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      86. What are the requirements for audit information?

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      87. Are required metrics defined, what are they?

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      88. Is the SAP Center scope manageable?

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      89. Has a project plan, Gantt chart, or similar been developed/completed?

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      90. What are the tasks and definitions?

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      91. Who defines (or who defined) the rules and roles?

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      92. What is the definition of success?

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      93. Have all basic functions of SAP Center been defined?

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      94. How would you define the culture at your organization, how susceptible is it to SAP Center changes?

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      95. Has a high-level ‘as is’ process map been completed, verified and validated?

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      96. What constraints exist that might impact the team?

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      97. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      99. How will variation in the actual durations of each activity be dealt with to ensure that the expected SAP Center results are met?

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      100. Are task requirements clearly defined?

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      101. Is SAP Center currently on schedule according to the plan?

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      102. Have all of the relationships been defined properly?

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      103. Have specific policy objectives been defined?

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      104. Are audit criteria, scope, frequency and methods defined?

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      105. What SAP Center requirements should be gathered?

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      106. What key stakeholder process output measure(s) does SAP Center leverage and how?

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      107. How do you gather requirements?

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      108. Is the scope of SAP Center defined?

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      109. What is out of scope?

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      110. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      111. Is there a SAP Center management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      112. How did the SAP Center manager receive input to the development of a SAP Center improvement plan and the estimated completion dates/times of each activity?

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      113. Are the SAP Center requirements testable?

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      114. Has a team charter been developed and communicated?

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      115. What is in scope?

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      116. Has the SAP Center work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      117. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      118. Are there any constraints known that bear on the ability to perform SAP Center work? How is the team addressing them?

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      119. What is the worst case scenario?

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      120. Are accountability and ownership for SAP Center clearly defined?

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      121. What customer feedback methods were used to solicit their input?

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      122. Are approval levels defined for contracts and supplements to contracts?

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      123. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      124. What is the definition of SAP Center excellence?

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      125. What gets examined?

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      126. Has everyone on the team, including the team leaders, been properly trained?

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      127. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      128. Are there different segments of customers?

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      129. What is in the scope and what is not in scope?

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      130. Do you have a SAP Center success story or case study ready to tell and share?

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      131. How was the ‘as is’ process map developed, reviewed,

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