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      18. How do you gather the stories?

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      19. What would be the goal or target for a SAP Center’s improvement team?

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      20. What scope to assess?

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      21. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      22. How do you manage scope?

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      23. Are roles and responsibilities formally defined?

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      24. Are all requirements met?

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      25. What are the compelling stakeholder reasons for embarking on SAP Center?

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      26. What happens if SAP Center’s scope changes?

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      27. How do you catch SAP Center definition inconsistencies?

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      28. What is the scope of the SAP Center work?

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      29. Are the SAP Center requirements complete?

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      30. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      31. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      32. Is there a clear SAP Center case definition?

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      33. The political context: who holds power?

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      34. Are improvement team members fully trained on SAP Center?

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      35. If substitutes have been appointed, have they been briefed on the SAP Center goals and received regular communications as to the progress to date?

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      36. Who is gathering information?

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      37. How do you keep key subject matter experts in the loop?

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      38. Are different versions of process maps needed to account for the different types of inputs?

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      39. Are resources adequate for the scope?

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      40. Who are the SAP Center improvement team members, including Management Leads and Coaches?

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      41. What defines best in class?

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      42. What are (control) requirements for SAP Center Information?

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      43. How do you think the partners involved in SAP Center would have defined success?

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      44. How have you defined all SAP Center requirements first?

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      45. How can the value of SAP Center be defined?

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      46. What intelligence can you gather?

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      47. Has your scope been defined?

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      48. How are consistent SAP Center definitions important?

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      49. What is the scope of SAP Center?

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      50. What sources do you use to gather information for a SAP Center study?

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      51. Has/have the customer(s) been identified?

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      52. What are the SAP Center tasks and definitions?

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      53. Is full participation by members in regularly held team meetings guaranteed?

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      54. What system do you use for gathering SAP Center information?

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      55. What are the dynamics of the communication plan?

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      56. How and when will the baselines be defined?

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      57. How do you build the right business case?

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      58. Have the customer needs been translated into specific, measurable requirements? How?

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      59. Is the SAP Center scope complete and appropriately sized?

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      60. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      61. What critical content must be communicated – who, what, when, where, and how?

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      62. What are the record-keeping requirements of SAP Center activities?

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      63. Scope of sensitive information?

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      64. When are meeting minutes sent out? Who is on the distribution list?

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      65. What are the core elements of the SAP Center business case?

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      66. Is the team equipped with available and reliable resources?

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      67. How often are the team meetings?

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      68. What is the scope of the SAP Center effort?

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      69. Do you have organizational privacy requirements?

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      70. Is SAP Center linked to key stakeholder goals and objectives?

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      71. When is the estimated completion date?

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      72. What is out-of-scope initially?

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      73. How do you gather SAP Center requirements?

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      74. Will team members perform SAP Center work when assigned and in a timely fashion?

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      75. Who is gathering SAP Center information?

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      76. When is/was the

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