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      64. What does SAP Center success mean to the stakeholders?

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      65. Would you recognize a threat from the inside?

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      66. How do you take a forward-looking perspective in identifying SAP Center research related to market response and models?

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      67. When a SAP Center manager recognizes a problem, what options are available?

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      68. What information do users need?

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      69. Have you identified your SAP Center key performance indicators?

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      70. What needs to stay?

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      71. Are there regulatory / compliance issues?

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      72. Can management personnel recognize the monetary benefit of SAP Center?

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      73. Did you miss any major SAP Center issues?

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      74. What are the minority interests and what amount of minority interests can be recognized?

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      75. What tools and technologies are needed for a custom SAP Center project?

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      76. Is the need for organizational change recognized?

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      77. Are there any specific expectations or concerns about the SAP Center team, SAP Center itself?

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      78. What are the expected benefits of SAP Center to the stakeholder?

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      79. How does it fit into your organizational needs and tasks?

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      80. What do you need to start doing?

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      81. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      82. How can auditing be a preventative security measure?

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      83. What SAP Center events should you attend?

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      84. Why the need?

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      85. What extra resources will you need?

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      86. Where is training needed?

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      87. What needs to be done?

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      88. How do you identify the kinds of information that you will need?

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      89. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      90. Are controls defined to recognize and contain problems?

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      91. What are the SAP Center resources needed?

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      92. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      93. What prevents you from making the changes you know will make you a more effective SAP Center leader?

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      94. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      95. Who needs what information?

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      96. What SAP Center problem should be solved?

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      97. How do you identify subcontractor relationships?

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      98. How are training requirements identified?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the SAP Center Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is special SAP Center user knowledge required?

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      2. Does the team have regular meetings?

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      3. Who approved the SAP Center scope?

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      4. How does the SAP Center manager ensure against scope creep?

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      5. What sort of initial information to gather?

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      6. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      7. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      8. What are the rough order estimates on cost savings/opportunities that SAP Center brings?

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      9. What SAP Center services do you require?

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      10. What scope do you want your strategy to cover?

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      11. What is the scope?

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      12. Do you all define SAP Center in the same way?

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      13. Will a SAP Center production readiness review be required?

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      14. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      15. How is the team tracking and documenting its work?

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      16. Are customer(s) identified and segmented according to their different needs and requirements?

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      17. Why are you doing SAP Center and what is the scope?

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