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If substitutes have been appointed, have they been briefed on the Process Thinking goals and received regular communications as to the progress to date?

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      17. Has a team charter been developed and communicated?

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      18. What sort of initial information to gather?

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      19. What are the dynamics of the communication plan?

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      20. How do you gather the stories?

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      21. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      22. Who are the Process Thinking improvement team members, including Management Leads and Coaches?

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      23. What are the Process Thinking tasks and definitions?

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      24. Will team members regularly document their Process Thinking work?

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      25. Do you all define Process Thinking in the same way?

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      26. Is special Process Thinking user knowledge required?

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      27. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      28. How did the Process Thinking manager receive input to the development of a Process Thinking improvement plan and the estimated completion dates/times of each activity?

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      29. What is the worst case scenario?

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      30. What is the scope of the Process Thinking work?

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      31. Has/have the customer(s) been identified?

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      32. How do you gather Process Thinking requirements?

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      33. What would be the goal or target for a Process Thinking’s improvement team?

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      34. What is the definition of success?

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      35. When is the estimated completion date?

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      36. What is in scope?

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      37. What is the scope of the Process Thinking effort?

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      38. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      39. What is a worst-case scenario for losses?

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      40. Are task requirements clearly defined?

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      41. Who is gathering information?

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      42. Are customer(s) identified and segmented according to their different needs and requirements?

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      43. What are the record-keeping requirements of Process Thinking activities?

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      44. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      45. What scope do you want your strategy to cover?

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      46. What gets examined?

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      47. What defines best in class?

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      48. Has your scope been defined?

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      49. How will variation in the actual durations of each activity be dealt with to ensure that the expected Process Thinking results are met?

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      50. What baselines are required to be defined and managed?

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      51. How do you build the right business case?

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      52. How can the value of Process Thinking be defined?

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      53. How are consistent Process Thinking definitions important?

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      54. Where can you gather more information?

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      55. Are the Process Thinking requirements complete?

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      56. What information should you gather?

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      57. How would you define Process Thinking leadership?

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      58. Is scope creep really all bad news?

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      59. What Process Thinking requirements should be gathered?

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      60. Are the Process Thinking requirements testable?

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      61. What are the rough order estimates on cost savings/opportunities that Process Thinking brings?

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      62. Is there a Process Thinking management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      63. Scope of sensitive information?

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      64. What is the context?

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      65. What are the tasks and definitions?

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      66. What is the definition of Process Thinking excellence?

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      67. Has the Process Thinking work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      68. What are the requirements for audit information?

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      69. What are the Process Thinking use cases?

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      70. Is Process Thinking currently on schedule according to the plan?

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      71. Has the direction changed at all during the course of Process Thinking? If so, when did it change and why?

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      72. Why are you doing Process Thinking and what is the scope?

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      73.

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