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      62. Do you know what you need to know about Process Thinking?

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      63. What should be considered when identifying available resources, constraints, and deadlines?

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      64. When a Process Thinking manager recognizes a problem, what options are available?

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      65. What do employees need in the short term?

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      66. What else needs to be measured?

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      67. Are controls defined to recognize and contain problems?

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      68. What is the smallest subset of the problem you can usefully solve?

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      69. Think about the people you identified for your Process Thinking project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      70. What activities does the governance board need to consider?

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      71. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      72. How are the Process Thinking’s objectives aligned to the group’s overall stakeholder strategy?

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      73. Consider your own Process Thinking project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      74. Are there Process Thinking problems defined?

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      75. Does Process Thinking create potential expectations in other areas that need to be recognized and considered?

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      76. What Process Thinking events should you attend?

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      77. Where do you need to exercise leadership?

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      78. Do you need different information or graphics?

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      79. Will Process Thinking deliverables need to be tested and, if so, by whom?

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      80. What are your needs in relation to Process Thinking skills, labor, equipment, and markets?

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      81. What problems are you facing and how do you consider Process Thinking will circumvent those obstacles?

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      82. Which needs are not included or involved?

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      83. Who defines the rules in relation to any given issue?

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      84. Where is training needed?

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      85. Do you recognize Process Thinking achievements?

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      86. What tools and technologies are needed for a custom Process Thinking project?

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      87. What training and capacity building actions are needed to implement proposed reforms?

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      88. Who needs to know?

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      89. Which information does the Process Thinking business case need to include?

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      90. What extra resources will you need?

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      91. How does it fit into your organizational needs and tasks?

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      92. What does Process Thinking success mean to the stakeholders?

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      93. How much are sponsors, customers, partners, stakeholders involved in Process Thinking? In other words, what are the risks, if Process Thinking does not deliver successfully?

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      94. Who should resolve the Process Thinking issues?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Process Thinking Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What is in the scope and what is not in scope?

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      2. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      4. How do you catch Process Thinking definition inconsistencies?

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      5. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      6. Has a project plan, Gantt chart, or similar been developed/completed?

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      7. How do you hand over Process Thinking context?

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      8. What was the context?

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      9. Are approval levels defined for contracts and supplements to contracts?

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      10. Will a Process Thinking production readiness review be required?

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      11. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      12. What intelligence can you gather?

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      13. What critical content must be communicated – who, what, when, where, and how?

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      14. Do you have a Process Thinking success story or case study ready to tell and share?

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      15. Are there different segments of customers?

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      16.

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