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labor?

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      63. For your Cost of labor project, identify and describe the business environment, is there more than one layer to the business environment?

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      64. Did you miss any major Cost of labor issues?

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      65. What is the smallest subset of the problem you can usefully solve?

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      66. How do you recognize an objection?

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      67. Which issues are too important to ignore?

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      68. What vendors make products that address the Cost of labor needs?

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      69. Who needs to know about Cost of labor?

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      70. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      71. What else needs to be measured?

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      72. Will Cost of labor deliverables need to be tested and, if so, by whom?

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      73. Consider your own Cost of labor project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      74. What needs to stay?

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      75. Is the need for organizational change recognized?

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      76. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      77. Are controls defined to recognize and contain problems?

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      78. What is the extent or complexity of the Cost of labor problem?

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      79. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      80. What do employees need in the short term?

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      81. Will a response program recognize when a crisis occurs and provide some level of response?

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      82. How are you going to measure success?

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      83. What situation(s) led to this Cost of labor Self Assessment?

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      84. What would happen if Cost of labor weren’t done?

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      85. Why the need?

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      86. Are there Cost of labor problems defined?

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      87. Who needs budgets?

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      88. What are the timeframes required to resolve each of the issues/problems?

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      89. Who needs what information?

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      90. What tools and technologies are needed for a custom Cost of labor project?

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      91. Would you recognize a threat from the inside?

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      92. What problems are you facing and how do you consider Cost of labor will circumvent those obstacles?

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      93. Are employees recognized for desired behaviors?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Cost of labor Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How did the Cost of labor manager receive input to the development of a Cost of labor improvement plan and the estimated completion dates/times of each activity?

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      2. What sources do you use to gather information for a Cost of labor study?

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      3. What is out of scope?

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      4. Has the Cost of labor work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      5. Has a project plan, Gantt chart, or similar been developed/completed?

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      6. How are consistent Cost of labor definitions important?

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      7. Are there different segments of customers?

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      8. Have all of the relationships been defined properly?

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      9. Is Cost of labor linked to key stakeholder goals and objectives?

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      10. What is the worst case scenario?

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      11. What gets examined?

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      12. Do you have a Cost of labor success story or case study ready to tell and share?

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      13. How does the Cost of labor manager ensure against scope creep?

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      14. How will the Cost of labor team and the group measure complete success of Cost of labor?

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      15. Are all requirements met?

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      16. Has your scope been defined?

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      17. What is the scope?

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      18. If substitutes have been appointed, have they been briefed on the Cost of labor goals and received regular communications as to the progress to date?

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      19. Do you have organizational privacy requirements?

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      20. What are the requirements

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