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      121. What is measured? Why?

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      122. Are supply costs steady or fluctuating?

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      123. Is the cost worth the Cost of labor effort ?

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      124. What does losing customers cost your organization?

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      125. What would be a real cause for concern?

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      126. Why do you expend time and effort to implement measurement, for whom?

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      127. How can a Cost of labor test verify your ideas or assumptions?

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      128. What are the uncertainties surrounding estimates of impact?

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      129. What measurements are possible, practicable and meaningful?

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      130. How to cause the change?

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      131. How do you verify if Cost of labor is built right?

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      132. What are your key Cost of labor organizational performance measures, including key short and longer-term financial measures?

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      133. Who pays the cost?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Cost of labor Index at the beginning of the Self-Assessment.

      CRITERION #4: ANALYZE:

      INTENT: Analyze causes, assumptions and hypotheses.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What did the team gain from developing a sub-process map?

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      2. What are your key performance measures or indicators and in-process measures for the control and improvement of your Cost of labor processes?

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      3. What successful thing are you doing today that may be blinding you to new growth opportunities?

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      4. How is data used for program management and improvement?

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      5. Which Cost of labor data should be retained?

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      6. What are your best practices for minimizing Cost of labor project risk, while demonstrating incremental value and quick wins throughout the Cost of labor project lifecycle?

      <--- Score

      7. Has data output been validated?

      <--- Score

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