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Who defines (or who defined) the rules and roles?

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      117. What are the rough order estimates on cost savings/opportunities that Technical Reference Model brings?

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      118. Are audit criteria, scope, frequency and methods defined?

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      119. Who approved the Technical Reference Model scope?

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      120. What are the core elements of the Technical Reference Model business case?

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      121. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      122. What information should you gather?

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      123. How do you gather the stories?

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      124. How do you manage changes in Technical Reference Model requirements?

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      125. What information do you gather?

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      126. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      127. Has a Technical Reference Model requirement not been met?

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      128. Does the team have regular meetings?

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      129. What constraints exist that might impact the team?

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      130. What are (control) requirements for Technical Reference Model Information?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Technical Reference Model Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are there competing Technical Reference Model priorities?

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      2. What do people want to verify?

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      3. How will measures be used to manage and adapt?

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      4. What causes extra work or rework?

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      5. At what cost?

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      6. How will effects be measured?

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      7. How will your organization measure success?

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      8. What is the root cause(s) of the problem?

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      9. How do you verify performance?

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      10. What is your decision requirements diagram?

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      11. How do you verify and develop ideas and innovations?

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      12. Are the Technical Reference Model benefits worth its costs?

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      13. How will success or failure be measured?

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      14. Are the measurements objective?

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      15. How will costs be allocated?

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      16. Will Technical Reference Model have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      17. How is progress measured?

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      18. What is measured? Why?

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      19. What are the current costs of the Technical Reference Model process?

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      20. Is the solution cost-effective?

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      21. What happens if cost savings do not materialize?

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      22. How is performance measured?

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      23. Was a business case (cost/benefit) developed?

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      24. How do your measurements capture actionable Technical Reference Model information for use in exceeding your customers expectations and securing your customers engagement?

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      25. Why a Technical Reference Model focus?

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      26. What tests verify requirements?

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      27. Is a follow-up focused external Technical Reference Model review required?

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      28. What are your operating costs?

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      29. What are the types and number of measures to use?

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      30. When are costs are incurred?

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      31. How will you measure success?

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      32. What details are required of the Technical Reference Model cost structure?

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      33. Does a Technical Reference Model quantification method exist?

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      34. How do you control the overall costs of your work processes?

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      35. What are your key Technical Reference Model organizational performance measures, including key short and longer-term financial measures?

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      36. Are you able to realize any cost savings?

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      37. Which costs should be taken into account?

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      38. Why do you expend time and effort to implement measurement, for whom?

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      39. How will you measure your Technical Reference Model effectiveness?

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