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Who needs to know about Business overhead?

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      60. What is the problem or issue?

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      61. What else needs to be measured?

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      62. How do you recognize an Business overhead objection?

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      63. What creative shifts do you need to take?

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      64. Are controls defined to recognize and contain problems?

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      65. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      66. What are your needs in relation to Business overhead skills, labor, equipment, and markets?

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      67. Do you recognize Business overhead achievements?

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      68. Where do you need to exercise leadership?

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      69. What tools and technologies are needed for a custom Business overhead project?

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      70. For your Business overhead project, identify and describe the business environment, is there more than one layer to the business environment?

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      71. How do you take a forward-looking perspective in identifying Business overhead research related to market response and models?

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      72. How does it fit into your organizational needs and tasks?

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      73. Why is this needed?

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      74. What needs to stay?

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      75. Are there any specific expectations or concerns about the Business overhead team, Business overhead itself?

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      76. What do you need to start doing?

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      77. What is the Business overhead problem definition? What do you need to resolve?

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      78. What resources or support might you need?

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      79. Who are your key stakeholders who need to sign off?

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      80. Are there regulatory / compliance issues?

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      81. Who needs budgets?

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      82. How can auditing be a preventative security measure?

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      83. What are the clients issues and concerns?

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      84. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      85. What would happen if Business overhead weren’t done?

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      86. What Business overhead problem should be solved?

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      87. Can management personnel recognize the monetary benefit of Business overhead?

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      88. When a Business overhead manager recognizes a problem, what options are available?

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      89. What Business overhead capabilities do you need?

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      90. Do you need different information or graphics?

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      91. Whom do you really need or want to serve?

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      92. What problems are you facing and how do you consider Business overhead will circumvent those obstacles?

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      93. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      94. What needs to be done?

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      95. Will it solve real problems?

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      96. Who defines the rules in relation to any given issue?

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      97. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      98. What situation(s) led to this Business overhead Self Assessment?

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      99. How are the Business overhead’s objectives aligned to the group’s overall stakeholder strategy?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Business overhead Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      2. What scope do you want your strategy to cover?

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      3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      4. Are resources adequate for the scope?

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      5. What intelligence can you gather?

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      6. Is the Business overhead scope complete and appropriately sized?

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      7. What gets examined?

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      8. How is the team tracking and documenting its work?

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      9. How can the value of Business overhead be defined?

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      10. Are audit criteria, scope, frequency and methods defined?

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      11. What Business overhead services do you require?

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