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      110. How will effects be measured?

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      111. How will costs be allocated?

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      112. How do you verify and validate the Business overhead data?

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      113. Have you included everything in your Business overhead cost models?

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      114. Does the Business overhead task fit the client’s priorities?

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      115. What potential environmental factors impact the Business overhead effort?

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      116. How do you measure efficient delivery of Business overhead services?

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      117. What evidence is there and what is measured?

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      118. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      119. How is the value delivered by Business overhead being measured?

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      120. How sensitive must the Business overhead strategy be to cost?

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      121. When are costs are incurred?

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      122. Are you able to realize any cost savings?

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      123. What does losing customers cost your organization?

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      124. What are the current costs of the Business overhead process?

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      125. What tests verify requirements?

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      126. What are the operational costs after Business overhead deployment?

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      127. Why a Business overhead focus?

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      128. Was a business case (cost/benefit) developed?

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      129. Do the benefits outweigh the costs?

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      130. Are the units of measure consistent?

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      131. How are measurements made?

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      132. Do you have a flow diagram of what happens?

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      133. Has a cost center been established?

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      134. How are costs allocated?

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      135. Are you aware of what could cause a problem?

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      136. Who is involved in verifying compliance?

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      137. What measurements are being captured?

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