LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Business Overhead

      Scorecard Example12

      Business Overhead

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:88

      CRITERION #7: SUSTAIN:100

      Business Overhead and Managing Projects, Criteria for Project Managers:125

      1.0 Initiating Process Group: Business Overhead126

      1.1 Project Charter: Business Overhead128

      1.2 Stakeholder Register: Business Overhead130

      1.3 Stakeholder Analysis Matrix: Business Overhead131

      2.0 Planning Process Group: Business Overhead133

      2.1 Project Management Plan: Business Overhead135

      2.2 Scope Management Plan: Business Overhead137

      2.3 Requirements Management Plan: Business Overhead139

      2.4 Requirements Documentation: Business Overhead141

      2.5 Requirements Traceability Matrix: Business Overhead143

      2.6 Project Scope Statement: Business Overhead145

      2.7 Assumption and Constraint Log: Business Overhead148

      2.8 Work Breakdown Structure: Business Overhead150

      2.9 WBS Dictionary: Business Overhead152

      2.10 Schedule Management Plan: Business Overhead154

      2.11 Activity List: Business Overhead156

      2.12 Activity Attributes: Business Overhead158

      2.13 Milestone List: Business Overhead160

      2.14 Network Diagram: Business Overhead162

      2.15 Activity Resource Requirements: Business Overhead164

      2.16 Resource Breakdown Structure: Business Overhead166

      2.17 Activity Duration Estimates: Business Overhead168

      2.18 Duration Estimating Worksheet: Business Overhead170

      2.19 Project Schedule: Business Overhead172

      2.20 Cost Management Plan: Business Overhead174

      2.21 Activity Cost Estimates: Business Overhead176

      2.22 Cost Estimating Worksheet: Business Overhead178

      2.23 Cost Baseline: Business Overhead180

      2.24 Quality Management Plan: Business Overhead182

      2.25 Quality Metrics: Business Overhead184

      2.26 Process Improvement Plan: Business Overhead186

      2.27 Responsibility Assignment Matrix: Business Overhead188

      2.28 Roles and Responsibilities: Business Overhead190

      2.29 Human Resource Management Plan: Business Overhead192

      2.30 Communications Management Plan: Business Overhead194

      2.31 Risk Management Plan: Business Overhead196

      2.32 Risk Register: Business Overhead198

      2.33 Probability and Impact Assessment: Business Overhead200

      2.34 Probability and Impact Matrix: Business Overhead202

      2.35 Risk Data Sheet: Business Overhead204

      2.36 Procurement Management Plan: Business Overhead206

      2.37 Source Selection Criteria: Business Overhead208

      2.38 Stakeholder Management Plan: Business Overhead210

      2.39 Change Management Plan: Business Overhead212

      3.0 Executing Process Group: Business Overhead214

      3.1 Team Member Status Report: Business Overhead216

      3.2 Change Request: Business Overhead218

      3.3 Change Log: Business Overhead220

      3.4 Decision Log: Business Overhead222

      3.5 Quality Audit: Business Overhead224

      3.6 Team Directory: Business Overhead227

      3.7 Team Operating Agreement: Business Overhead229

      3.8 Team Performance Assessment: Business Overhead231

      3.9 Team Member Performance Assessment: Business Overhead233

      3.10 Issue Log: Business Overhead235

      4.0 Monitoring and Controlling Process Group: Business Overhead237

      4.1 Project Performance Report: Business Overhead239

      4.2 Variance Analysis: Business Overhead241

      4.3 Earned Value Status: Business Overhead243

      4.4 Risk Audit: Business Overhead245

      4.5 Contractor Status Report: Business Overhead247

      4.6 Formal Acceptance: Business Overhead249

      5.0 Closing Process Group: Business Overhead251

      5.1 Procurement Audit: Business Overhead253

      5.2 Contract Close-Out: Business Overhead255

      5.3 Project or Phase Close-Out: Business Overhead257

      5.4 Lessons Learned: Business Overhead259

      Index261

      CRITERION #1: RECOGNIZE