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      7. Have all of the relationships been defined properly?

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      8. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      9. Who is gathering information?

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      10. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      11. Are different versions of process maps needed to account for the different types of inputs?

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      12. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      13. How do you hand over Health Service Executive context?

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      14. What are the compelling stakeholder reasons for embarking on Health Service Executive?

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      15. How would you define the culture at your organization, how susceptible is it to Health Service Executive changes?

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      16. What is the definition of Health Service Executive excellence?

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      17. What is in the scope and what is not in scope?

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      18. Will acquisitions, joint ventures, or partnerships be required to fill gaps in capabilities?

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      19. What are the rough order estimates on cost savings/opportunities that Health Service Executive brings?

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      20. When is the estimated completion date?

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      21. Is there a critical path to deliver Health Service Executive results?

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      22. Are diagnostics available when required and do match peaks in demand?

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      23. Do you all define Health Service Executive in the same way?

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      24. How often are the team meetings?

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      25. Has a high-level ‘as is’ process map been completed, verified and validated?

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      26. Have specific policy objectives been defined?

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      27. Will team members regularly document their Health Service Executive work?

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      28. What system do you use for gathering Health Service Executive information?

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      29. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      30. Is the work to date meeting requirements?

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      31. What are (control) requirements for Health Service Executive Information?

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      32. Have the customer needs been translated into specific, measurable requirements? How?

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      33. What gets examined?

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      34. When is/was the Health Service Executive start date?

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      35. The political context: who holds power?

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      36. How do you manage changes in Health Service Executive requirements?

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      37. Has the Health Service Executive work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      38. Does the team have regular meetings?

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      39. What knowledge or experience is required?

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      40. Where can you gather more information?

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      41. What are the Health Service Executive use cases?

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      42. What sources do you use to gather information for a Health Service Executive study?

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      43. Is there a Health Service Executive management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      44. Is special Health Service Executive user knowledge required?

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      45. Are audit criteria, scope, frequency and methods defined?

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      46. What sort of initial information to gather?

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      47. Are there different segments of customers?

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      48. What customer feedback methods were used to solicit their input?

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      49. What defines best in class?

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      50. What baselines are required to be defined and managed?

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      51. What information should you gather?

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      52. Will a Health Service Executive production readiness review be required?

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      53. How and when will the baselines be defined?

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      54. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      55. Has your scope been defined?

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      56. How do you think the partners involved in Health Service Executive would have defined success?

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      57. How do you gather the stories?

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      58. Why are you doing Health Service Executive and what is the scope?

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      59. How do you gather requirements?

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      60. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Service Executive results are met?

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      61. What is out of scope?

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