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      58. How are training requirements identified?

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      59. How do you take a forward-looking perspective in identifying Health Service Executive research related to market response and models?

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      60. What is the problem or issue?

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      61. Are controls defined to recognize and contain problems?

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      62. What is the problem and/or vulnerability?

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      63. What do employees need in the short term?

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      64. Will a response program recognize when a crisis occurs and provide some level of response?

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      65. What information do users need?

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      66. Are there any immediate safety issues that need to be addressed?

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      67. Does the problem have ethical dimensions?

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      68. What is the extent or complexity of the Health Service Executive problem?

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      69. What extra resources will you need?

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      70. How do you recognize an objection?

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      71. For your Health Service Executive project, identify and describe the business environment, is there more than one layer to the business environment?

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      72. How are you going to measure success?

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      73. Have you identified your Health Service Executive key performance indicators?

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      74. What problems are you facing and how do you consider Health Service Executive will circumvent those obstacles?

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      75. Do you have/need 24-hour access to key personnel?

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      76. Will new equipment/products be required to facilitate Health Service Executive delivery, for example is new software needed?

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      77. Do you need different information or graphics?

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      78. What does Health Service Executive success mean to the stakeholders?

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      79. Is the quality assurance team identified?

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      80. Will it solve real problems?

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      81. How many trainings, in total, are needed?

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      82. How do you identify subcontractor relationships?

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      83. How do you assess your Health Service Executive workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      84. Consider your own Health Service Executive project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      85. Who are your key stakeholders who need to sign off?

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      86. Would you recognize a threat from the inside?

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      87. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      88. How much are sponsors, customers, partners, stakeholders involved in Health Service Executive? In other words, what are the risks, if Health Service Executive does not deliver successfully?

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      89. Which needs are not included or involved?

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      90. What needs to be done?

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      91. Do you recognize Health Service Executive achievements?

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      92. What would happen if Health Service Executive weren’t done?

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      93. To what extent would your organization benefit from being recognized as a award recipient?

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      94. How do you recognize an Health Service Executive objection?

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      95. What vendors make products that address the Health Service Executive needs?

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      96. How does it fit into your organizational needs and tasks?

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      97. What are the Health Service Executive resources needed?

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      98. Will Health Service Executive deliverables need to be tested and, if so, by whom?

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      99. What resources or support might you need?

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      100. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health Service Executive Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the record-keeping requirements of Health Service Executive activities?

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      2. What is a worst-case scenario for losses?

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      3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      4. Does the scope remain the same?

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      5. Are resources adequate for the scope?

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      6. How does the Health Service Executive manager ensure against scope creep?

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