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be’) stakeholder process map?

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      117. Have all basic functions of Managed Health Services been defined?

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      118. How do you gather the stories?

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      119. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      120. Will a Managed Health Services production readiness review be required?

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      121. What sort of initial information to gather?

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      122. Is there a Managed Health Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      123. Do you have organizational privacy requirements?

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      124. Has a Managed Health Services requirement not been met?

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      125. Has a project plan, Gantt chart, or similar been developed/completed?

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      126. Has a team charter been developed and communicated?

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      127. How would you define Managed Health Services leadership?

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      128. What Managed Health Services services do you require?

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      129. What key stakeholder process output measure(s) does Managed Health Services leverage and how?

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      130. What is the scope of the Managed Health Services work?

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      131. How is the team tracking and documenting its work?

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      132. Where can you gather more information?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Managed Health Services Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will you measure your Managed Health Services effectiveness?

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      2. How do you prevent mis-estimating cost?

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      3. Do you have any cost Managed Health Services limitation requirements?

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      4. What potential environmental factors impact the Managed Health Services effort?

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      5. What are the costs of reform?

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      6. Will Managed Health Services have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      7. How will effects be measured?

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      8. What measurements are possible, practicable and meaningful?

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      9. What disadvantage does this cause for the user?

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      10. What are your customers expectations and measures?

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      11. How do you control the overall costs of your work processes?

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      12. How do you verify if Managed Health Services is built right?

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      13. What is your Managed Health Services quality cost segregation study?

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      14. How will your organization measure success?

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      15. Do the benefits outweigh the costs?

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      16. What would it cost to replace your technology?

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      17. What are the estimated costs of proposed changes?

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      18. Do you verify that corrective actions were taken?

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      19. Are the measurements objective?

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      20. How do you verify and validate the Managed Health Services data?

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      21. What evidence is there and what is measured?

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      22. Have design-to-cost goals been established?

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      23. How do you measure efficient delivery of Managed Health Services services?

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      24. Are there competing Managed Health Services priorities?

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      25. What is the cause of any Managed Health Services gaps?

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      26. Are supply costs steady or fluctuating?

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      27. What are hidden Managed Health Services quality costs?

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      28. How do you verify your resources?

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      29. Where is it measured?

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      30. Who is involved in verifying compliance?

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      31. How is performance measured?

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      32. How can you measure Managed Health Services in a systematic way?

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      33. Why do you expend time and effort to implement measurement, for whom?

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      34. Are there measurements based on task performance?

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      35. What is the total fixed cost?

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      36. How frequently do you verify your Managed Health Services strategy?

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      37.

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