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and markets?

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      58. How much are sponsors, customers, partners, stakeholders involved in Managed Health Services? In other words, what are the risks, if Managed Health Services does not deliver successfully?

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      59. What problems are you facing and how do you consider Managed Health Services will circumvent those obstacles?

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      60. How do you take a forward-looking perspective in identifying Managed Health Services research related to market response and models?

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      61. Can management personnel recognize the monetary benefit of Managed Health Services?

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      62. Who needs to know about Managed Health Services?

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      63. Are employees recognized for desired behaviors?

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      64. Who else hopes to benefit from it?

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      65. What is the smallest subset of the problem you can usefully solve?

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      66. Did you miss any major Managed Health Services issues?

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      67. What is the recognized need?

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      68. To what extent does each concerned units management team recognize Managed Health Services as an effective investment?

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      69. Are there any specific expectations or concerns about the Managed Health Services team, Managed Health Services itself?

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      70. Where is training needed?

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      71. Have you identified your Managed Health Services key performance indicators?

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      72. What information do users need?

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      73. What training and capacity building actions are needed to implement proposed reforms?

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      74. What Managed Health Services problem should be solved?

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      75. Are losses recognized in a timely manner?

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      76. What tools and technologies are needed for a custom Managed Health Services project?

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      77. Will a response program recognize when a crisis occurs and provide some level of response?

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      78. Where do you need to exercise leadership?

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      79. What else needs to be measured?

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      80. What situation(s) led to this Managed Health Services Self Assessment?

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      81. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      82. How can auditing be a preventative security measure?

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      83. Who needs budgets?

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      84. What activities does the governance board need to consider?

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      85. What do you need to start doing?

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      86. Does the problem have ethical dimensions?

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      87. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      88. Which information does the Managed Health Services business case need to include?

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      89. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      90. What extra resources will you need?

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      91. Do you need to avoid or amend any Managed Health Services activities?

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      92. Whom do you really need or want to serve?

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      93. Are there Managed Health Services problems defined?

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      94. What is the problem or issue?

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      95. What is the Managed Health Services problem definition? What do you need to resolve?

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      96. How do you recognize an objection?

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      97. Who are your key stakeholders who need to sign off?

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      98. Think about the people you identified for your Managed Health Services project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      99. Consider your own Managed Health Services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      100. What Managed Health Services capabilities do you need?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Managed Health Services Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the Managed Health Services use cases?

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      2. If substitutes have been appointed, have they been briefed on the Managed Health Services goals and received regular communications as to the progress to date?

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      3. Are required metrics defined, what are they?

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      4. What is the scope of the Managed Health Services effort?

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      5. What sources do you use to gather information for a Managed Health Services study?

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