LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Managed Health Services

      Scorecard Example13

      Managed Health Services

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Managed Health Services and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Managed Health Services130

      1.1 Project Charter: Managed Health Services132

      1.2 Stakeholder Register: Managed Health Services134

      1.3 Stakeholder Analysis Matrix: Managed Health Services135

      2.0 Planning Process Group: Managed Health Services137

      2.1 Project Management Plan: Managed Health Services139

      2.2 Scope Management Plan: Managed Health Services141

      2.3 Requirements Management Plan: Managed Health Services143

      2.4 Requirements Documentation: Managed Health Services145

      2.5 Requirements Traceability Matrix: Managed Health Services147

      2.6 Project Scope Statement: Managed Health Services149

      2.7 Assumption and Constraint Log: Managed Health Services151

      2.8 Work Breakdown Structure: Managed Health Services153

      2.9 WBS Dictionary: Managed Health Services155

      2.10 Schedule Management Plan: Managed Health Services158

      2.11 Activity List: Managed Health Services160

      2.12 Activity Attributes: Managed Health Services162

      2.13 Milestone List: Managed Health Services164

      2.14 Network Diagram: Managed Health Services166

      2.15 Activity Resource Requirements: Managed Health Services168

      2.16 Resource Breakdown Structure: Managed Health Services169

      2.17 Activity Duration Estimates: Managed Health Services171

      2.18 Duration Estimating Worksheet: Managed Health Services173

      2.19 Project Schedule: Managed Health Services175

      2.20 Cost Management Plan: Managed Health Services177

      2.21 Activity Cost Estimates: Managed Health Services179

      2.22 Cost Estimating Worksheet: Managed Health Services181

      2.23 Cost Baseline: Managed Health Services183

      2.24 Quality Management Plan: Managed Health Services185

      2.25 Quality Metrics: Managed Health Services187

      2.26 Process Improvement Plan: Managed Health Services189

      2.27 Responsibility Assignment Matrix: Managed Health Services191

      2.28 Roles and Responsibilities: Managed Health Services193

      2.29 Human Resource Management Plan: Managed Health Services195

      2.30 Communications Management Plan: Managed Health Services197

      2.31 Risk Management Plan: Managed Health Services199

      2.32 Risk Register: Managed Health Services201

      2.33 Probability and Impact Assessment: Managed Health Services203

      2.34 Probability and Impact Matrix: Managed Health Services205

      2.35 Risk Data Sheet: Managed Health Services207

      2.36 Procurement Management Plan: Managed Health Services209

      2.37 Source Selection Criteria: Managed Health Services211

      2.38 Stakeholder Management Plan: Managed Health Services213

      2.39 Change Management Plan: Managed Health Services215

      3.0 Executing Process Group: Managed Health Services217

      3.1 Team Member Status Report: Managed Health Services219

      3.2 Change Request: Managed Health Services221

      3.3 Change Log: Managed Health Services223

      3.4 Decision Log: Managed Health Services225

      3.5 Quality Audit: Managed Health Services227

      3.6 Team Directory: Managed Health Services230

      3.7 Team Operating Agreement: Managed Health Services232

      3.8 Team Performance Assessment: Managed Health Services234

      3.9 Team Member Performance Assessment: Managed Health Services236

      3.10 Issue Log: Managed Health Services238

      4.0 Monitoring and Controlling Process Group: Managed Health Services240

      4.1 Project Performance Report: Managed Health Services242

      4.2 Variance Analysis: Managed Health Services244

      4.3 Earned Value Status: Managed Health Services246

      4.4 Risk Audit: Managed Health Services248

      4.5 Contractor Status Report: Managed Health Services250

      4.6 Formal Acceptance: Managed Health Services252

      5.0 Closing Process Group: Managed Health Services254

      5.1 Procurement Audit: Managed Health Services256

      5.2 Contract Close-Out: Managed Health Services258

      5.3 Project or Phase Close-Out: Managed Health Services260

      5.4 Lessons Learned: Managed Health Services262

      Index264

      CRITERION #1: RECOGNIZE