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      61. How do you gather Managed Health Services requirements?

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      62. Are all requirements met?

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      63. Is there a critical path to deliver Managed Health Services results?

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      64. What customer feedback methods were used to solicit their input?

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      65. What are the Managed Health Services tasks and definitions?

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      66. What is the scope of Managed Health Services?

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      67. What is out-of-scope initially?

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      68. Are the Managed Health Services requirements complete?

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      69. What is the definition of Managed Health Services excellence?

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      70. What is the worst case scenario?

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      71. Scope of sensitive information?

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      72. What Managed Health Services requirements should be gathered?

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      73. When is/was the Managed Health Services start date?

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      74. When is the estimated completion date?

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      75. What are (control) requirements for Managed Health Services Information?

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      76. What are the requirements for audit information?

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      77. How did the Managed Health Services manager receive input to the development of a Managed Health Services improvement plan and the estimated completion dates/times of each activity?

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      78. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      79. What is the context?

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      80. Is there a clear Managed Health Services case definition?

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      81. Who defines (or who defined) the rules and roles?

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      82. What are the tasks and definitions?

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      83. How will variation in the actual durations of each activity be dealt with to ensure that the expected Managed Health Services results are met?

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      84. What is a worst-case scenario for losses?

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      85. What constraints exist that might impact the team?

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      86. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      87. How do you keep key subject matter experts in the loop?

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      88. Do you have a Managed Health Services success story or case study ready to tell and share?

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      89. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      90. What critical content must be communicated – who, what, when, where, and how?

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      91. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      92. Are task requirements clearly defined?

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      93. How are consistent Managed Health Services definitions important?

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      94. Is special Managed Health Services user knowledge required?

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      95. How would you define the culture at your organization, how susceptible is it to Managed Health Services changes?

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      96. Has your scope been defined?

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      97. What would be the goal or target for a Managed Health Services’s improvement team?

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      98. Are there different segments of customers?

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      99. How often are the team meetings?

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      100. How do you catch Managed Health Services definition inconsistencies?

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      101. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      102. How do you manage changes in Managed Health Services requirements?

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      103. How do you manage unclear Managed Health Services requirements?

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      104. Has the Managed Health Services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      106. What scope do you want your strategy to cover?

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      107. How do you manage scope?

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      108. Are roles and responsibilities formally defined?

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      109. How do you think the partners involved in Managed Health Services would have defined success?

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      110. Is Managed Health Services required?

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      111. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      112. Are different versions of process maps needed to account for the different types of inputs?

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      113. What gets examined?

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      114. Does the team have regular meetings?

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      115. What is the definition of success?

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      116. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should

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