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How do you gather requirements?

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      114. What sources do you use to gather information for a Consumer directed health care study?

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      115. What are the Consumer directed health care tasks and definitions?

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      116. How do you gather Consumer directed health care requirements?

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      117. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      118. What is out-of-scope initially?

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      119. What is the scope of the Consumer directed health care effort?

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      120. How often are the team meetings?

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      121. How do you think the partners involved in Consumer directed health care would have defined success?

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      122. What customer feedback methods were used to solicit their input?

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      123. What defines best in class?

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      124. Do you have a Consumer directed health care success story or case study ready to tell and share?

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      125. How do you catch Consumer directed health care definition inconsistencies?

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      126. What is the scope of the Consumer directed health care work?

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      127. What is the worst case scenario?

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      128. Are task requirements clearly defined?

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      129. What are the dynamics of the communication plan?

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      130. How did the Consumer directed health care manager receive input to the development of a Consumer directed health care improvement plan and the estimated completion dates/times of each activity?

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      131. Who is gathering information?

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      132. Do you all define Consumer directed health care in the same way?

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      133. Are there different segments of customers?

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      134. Are approval levels defined for contracts and supplements to contracts?

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      135. How do you keep key subject matter experts in the loop?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Consumer directed health care Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What would it cost to replace your technology?

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      2. How can you measure the performance?

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      3. How will you measure your Consumer directed health care effectiveness?

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      4. What are the operational costs after Consumer directed health care deployment?

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      5. What could cause delays in the schedule?

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      6. Have design-to-cost goals been established?

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      7. What details are required of the Consumer directed health care cost structure?

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      8. What is the cost of rework?

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      9. What is the cause of any Consumer directed health care gaps?

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      10. When should you bother with diagrams?

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      11. When are costs are incurred?

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      12. Do the benefits outweigh the costs?

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      13. What is your Consumer directed health care quality cost segregation study?

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      14. What are the costs of reform?

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      15. How can a Consumer directed health care test verify your ideas or assumptions?

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      16. How do you aggregate measures across priorities?

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      17. How do you verify the authenticity of the data and information used?

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      18. Are you aware of what could cause a problem?

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      19. How do you verify if Consumer directed health care is built right?

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      20. What measurements are being captured?

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      21. Which Consumer directed health care impacts are significant?

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      22. How is the value delivered by Consumer directed health care being measured?

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      23. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Consumer directed health care services/products?

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      24. How do you control the overall costs of your work processes?

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      25. How much does it cost?

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      26. What are the types and number of measures to use?

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      27. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      28. Are the units of measure consistent?

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      29. What does a Test Case verify?

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      30.

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