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      59. Who is gathering Consumer directed health care information?

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      60. Are customer(s) identified and segmented according to their different needs and requirements?

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      61. Who defines (or who defined) the rules and roles?

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      62. Has everyone on the team, including the team leaders, been properly trained?

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      63. What is the definition of Consumer directed health care excellence?

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      64. How is the team tracking and documenting its work?

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      65. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      66. What information should you gather?

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      67. When is the estimated completion date?

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      68. Do you have organizational privacy requirements?

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      69. Are accountability and ownership for Consumer directed health care clearly defined?

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      70. What happens if Consumer directed health care’s scope changes?

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      71. What is out of scope?

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      72. How do you gather the stories?

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      73. What are the compelling stakeholder reasons for embarking on Consumer directed health care?

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      74. Is Consumer directed health care linked to key stakeholder goals and objectives?

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      75. Does the team have regular meetings?

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      76. Is the work to date meeting requirements?

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      77. Are the Consumer directed health care requirements testable?

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      78. Is there a Consumer directed health care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      79. Are resources adequate for the scope?

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      80. How would you define Consumer directed health care leadership?

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      81. Is the Consumer directed health care scope complete and appropriately sized?

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      82. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      83. Has/have the customer(s) been identified?

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      84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      85. Has a Consumer directed health care requirement not been met?

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      86. When are meeting minutes sent out? Who is on the distribution list?

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      87. What baselines are required to be defined and managed?

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      88. Are all requirements met?

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      89. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      90. How would you define the culture at your organization, how susceptible is it to Consumer directed health care changes?

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      91. How are consistent Consumer directed health care definitions important?

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      92. The political context: who holds power?

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      93. Does the scope remain the same?

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      94. How does the Consumer directed health care manager ensure against scope creep?

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      95. Is Consumer directed health care required?

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      96. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      97. Has the Consumer directed health care work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      98. Is there any additional Consumer directed health care definition of success?

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      99. What are the tasks and definitions?

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      100. Is special Consumer directed health care user knowledge required?

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      101. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      102. Is there a critical path to deliver Consumer directed health care results?

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      103. Scope of sensitive information?

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      104. What is a worst-case scenario for losses?

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      105. Is the scope of Consumer directed health care defined?

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      106. Why are you doing Consumer directed health care and what is the scope?

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      107. What key stakeholder process output measure(s) does Consumer directed health care leverage and how?

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      108. Will a Consumer directed health care production readiness review be required?

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      109. What are the rough order estimates on cost savings/opportunities that Consumer directed health care brings?

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      110. How do you manage changes in Consumer directed health care requirements?

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      111. What scope to assess?

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      112. What system do you use for gathering Consumer directed health care information?

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