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What problems are you facing and how do you consider Consumer directed health care will circumvent those obstacles?

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      53. What needs to stay?

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      54. Who needs what information?

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      55. Is it needed?

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      56. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      57. What should be considered when identifying available resources, constraints, and deadlines?

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      58. How do you identify subcontractor relationships?

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      59. Will Consumer directed health care deliverables need to be tested and, if so, by whom?

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      60. Does the problem have ethical dimensions?

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      61. Who else hopes to benefit from it?

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      62. What are the expected benefits of Consumer directed health care to the stakeholder?

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      63. What are your needs in relation to Consumer directed health care skills, labor, equipment, and markets?

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      64. What Consumer directed health care problem should be solved?

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      65. Is the need for organizational change recognized?

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      66. Can management personnel recognize the monetary benefit of Consumer directed health care?

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      67. What information do users need?

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      68. How are training requirements identified?

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      69. Which needs are not included or involved?

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      70. Does Consumer directed health care create potential expectations in other areas that need to be recognized and considered?

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      71. How do you assess your Consumer directed health care workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      72. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      73. To what extent would your organization benefit from being recognized as a award recipient?

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      74. What is the Consumer directed health care problem definition? What do you need to resolve?

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      75. What are the timeframes required to resolve each of the issues/problems?

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      76. For your Consumer directed health care project, identify and describe the business environment, is there more than one layer to the business environment?

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      77. What do you need to start doing?

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      78. Will it solve real problems?

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      79. What do employees need in the short term?

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      80. Are there regulatory / compliance issues?

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      81. What are the Consumer directed health care resources needed?

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      82. Why the need?

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      83. Will new equipment/products be required to facilitate Consumer directed health care delivery, for example is new software needed?

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      84. Do you need to avoid or amend any Consumer directed health care activities?

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      85. How can auditing be a preventative security measure?

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      86. What are the stakeholder objectives to be achieved with Consumer directed health care?

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      87. Are losses recognized in a timely manner?

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      88. What training and capacity building actions are needed to implement proposed reforms?

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      89. When a Consumer directed health care manager recognizes a problem, what options are available?

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      90. What else needs to be measured?

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      91. How do you recognize an Consumer directed health care objection?

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      92. How are the Consumer directed health care’s objectives aligned to the group’s overall stakeholder strategy?

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      93. Will a response program recognize when a crisis occurs and provide some level of response?

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      94. How many trainings, in total, are needed?

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      95. What Consumer directed health care capabilities do you need?

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      96. Do you know what you need to know about Consumer directed health care?

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      97. Are employees recognized for desired behaviors?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Consumer directed health care Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Has your scope been defined?

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      2. What information do you gather?

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      3. What is in the scope and what is not in scope?

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      4. What Consumer directed health care requirements should be gathered?

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      5.

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