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provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Consumer Directed Health Care Scorecard on the second next page of the Self-Assessment.

      Your completed Consumer Directed Health Care Scorecard will give you a clear presentation of which Consumer Directed Health Care areas need attention.

      Consumer Directed Health Care

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Consumer Directed Health Care

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Consumer Directed Health Care

      Scorecard Example13

      Consumer Directed Health Care

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:105

      Consumer Directed Health Care and Managing Projects, Criteria for Project Managers:130

      1.0 Initiating Process Group: Consumer Directed Health Care131

      1.1 Project Charter: Consumer Directed Health Care133

      1.2 Stakeholder Register: Consumer Directed Health Care135

      1.3 Stakeholder Analysis Matrix: Consumer Directed Health Care136

      2.0 Planning Process Group: Consumer Directed Health Care138

      2.1 Project Management Plan: Consumer Directed Health Care140

      2.2 Scope Management Plan: Consumer Directed Health Care142

      2.3 Requirements Management Plan: Consumer Directed Health Care144

      2.4 Requirements Documentation: Consumer Directed Health Care146

      2.5 Requirements Traceability Matrix: Consumer Directed Health Care148

      2.6 Project Scope Statement: Consumer Directed Health Care150

      2.7 Assumption and Constraint Log: Consumer Directed Health Care152

      2.8 Work Breakdown Structure: Consumer Directed Health Care154

      2.9 WBS Dictionary: Consumer Directed Health Care156

      2.10 Schedule Management Plan: Consumer Directed Health Care158

      2.11 Activity List: Consumer Directed Health Care160

      2.12 Activity Attributes: Consumer Directed Health Care162

      2.13 Milestone List: Consumer Directed Health Care164

      2.14 Network Diagram: Consumer Directed Health Care166

      2.15 Activity Resource Requirements: Consumer Directed Health Care168

      2.16 Resource Breakdown Structure: Consumer Directed Health Care170

      2.17 Activity Duration Estimates: Consumer Directed Health Care172

      2.18 Duration Estimating Worksheet: Consumer Directed Health Care174

      2.19 Project Schedule: Consumer Directed Health Care176

      2.20 Cost Management Plan: Consumer Directed Health Care178

      2.21 Activity Cost Estimates: Consumer Directed Health Care180

      2.22 Cost Estimating Worksheet: Consumer Directed Health Care182

      2.23 Cost Baseline: Consumer Directed Health Care184

      2.24 Quality Management Plan: Consumer Directed Health Care186

      2.25 Quality Metrics: Consumer Directed Health Care188

      2.26 Process Improvement Plan: Consumer Directed Health Care190

      2.27 Responsibility Assignment Matrix: Consumer Directed Health Care192

      2.28 Roles and Responsibilities: Consumer Directed Health Care194

      2.29 Human Resource Management Plan: Consumer Directed Health Care196

      2.30 Communications Management Plan: Consumer Directed Health Care198

      2.31 Risk Management Plan: Consumer Directed Health Care200

      2.32 Risk Register: Consumer Directed Health Care202

      2.33 Probability and Impact Assessment: Consumer Directed Health Care204

      2.34 Probability and Impact Matrix: Consumer Directed Health Care206

      2.35 Risk Data Sheet: Consumer Directed Health Care208

      2.36 Procurement Management Plan: Consumer Directed Health Care210

      2.37 Source Selection Criteria: Consumer Directed Health Care212

      2.38 Stakeholder Management Plan: Consumer Directed Health Care214

      2.39 Change Management Plan: Consumer Directed Health Care216

      3.0 Executing Process Group: Consumer Directed Health Care218

      3.1 Team Member Status Report: Consumer Directed Health Care220

      3.2 Change Request: Consumer Directed Health Care222

      3.3 Change Log: Consumer Directed Health Care224

      3.4 Decision Log: Consumer Directed Health Care226

      3.5 Quality Audit: Consumer Directed Health Care228

      3.6 Team Directory: Consumer Directed Health Care231

      3.7 Team Operating Agreement: Consumer Directed Health Care233

      3.8 Team Performance Assessment: Consumer Directed Health Care235

      3.9 Team Member Performance Assessment: Consumer Directed Health Care237

      3.10 Issue Log: Consumer Directed Health Care239

      4.0 Monitoring and Controlling Process Group: Consumer Directed Health Care241

      4.1 Project Performance Report: Consumer Directed Health Care243

      4.2 Variance Analysis: Consumer Directed Health Care245

      4.3 Earned Value Status: Consumer Directed Health Care247

      4.4 Risk Audit: Consumer Directed Health Care249

      4.5 Contractor Status Report: Consumer Directed Health Care251

      4.6 Formal Acceptance: Consumer Directed Health Care253

      5.0 Closing Process Group: Consumer Directed Health Care255

      5.1 Procurement Audit: Consumer Directed Health Care257

      5.2 Contract Close-Out: Consumer Directed Health Care260

      5.3 Project or Phase Close-Out: Consumer Directed Health Care262

      5.4 Lessons Learned: Consumer Directed Health Care264

      Index266

      CRITERION

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