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      82. Do you all define Group text in the same way?

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      83. Has a high-level ‘as is’ process map been completed, verified and validated?

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      84. What is the definition of Group text excellence?

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      85. Who are the Group text improvement team members, including Management Leads and Coaches?

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      86. What is out of scope?

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      87. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      88. What is the worst case scenario?

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      89. Is the scope of Group text defined?

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      90. What was the context?

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      91. How do you manage scope?

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      92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      93. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      94. What system do you use for gathering Group text information?

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      95. What gets examined?

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      96. How have you defined all Group text requirements first?

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      97. Is Group text required?

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      98. What are the core elements of the Group text business case?

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      99. Has your scope been defined?

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      100. How do you gather requirements?

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      101. Are there different segments of customers?

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      102. How do you manage unclear Group text requirements?

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      103. What is out-of-scope initially?

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      104. How do you build the right business case?

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      105. What are the dynamics of the communication plan?

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      106. What constraints exist that might impact the team?

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      107. Where can you gather more information?

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      108. What defines best in class?

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      109. Has the Group text work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      110. Do you have organizational privacy requirements?

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      111. Are different versions of process maps needed to account for the different types of inputs?

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      112. Are required metrics defined, what are they?

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      113. When are meeting minutes sent out? Who is on the distribution list?

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      114. Are audit criteria, scope, frequency and methods defined?

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      115. How did the Group text manager receive input to the development of a Group text improvement plan and the estimated completion dates/times of each activity?

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      116. What are the compelling stakeholder reasons for embarking on Group text?

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      117. What is the context?

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      118. If substitutes have been appointed, have they been briefed on the Group text goals and received regular communications as to the progress to date?

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      119. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      120. How do you manage changes in Group text requirements?

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      121. Has a team charter been developed and communicated?

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      122. Have the customer needs been translated into specific, measurable requirements? How?

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      123. How will the Group text team and the group measure complete success of Group text?

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      124. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      125. Why are you doing Group text and what is the scope?

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      126. Is the Group text scope manageable?

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      127. What scope do you want your strategy to cover?

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      128. How do you think the partners involved in Group text would have defined success?

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      129. Will a Group text production readiness review be required?

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      130. Is scope creep really all bad news?

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      131. How do you gather Group text requirements?

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      132. What sources do you use to gather information for a Group text study?

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      133. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Group text Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3

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