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Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      14. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      15. What are the rough order estimates on cost savings/opportunities that Resource smoothing brings?

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      16. Why are you doing Resource smoothing and what is the scope?

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      17. How do you build the right business case?

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      18. Scope of sensitive information?

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      19. If substitutes have been appointed, have they been briefed on the Resource smoothing goals and received regular communications as to the progress to date?

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      20. Has a team charter been developed and communicated?

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      21. How do you manage changes in Resource smoothing requirements?

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      22. What is the scope of the Resource smoothing work?

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      23. Is there a clear Resource smoothing case definition?

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      24. What system do you use for gathering Resource smoothing information?

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      25. What critical content must be communicated – who, what, when, where, and how?

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      26. How do you hand over Resource smoothing context?

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      27. How would you define Resource smoothing leadership?

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      28. What is out of scope?

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      29. How would you define the culture at your organization, how susceptible is it to Resource smoothing changes?

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      30. How have you defined all Resource smoothing requirements first?

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      31. What is the scope of Resource smoothing?

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      32. What are the Resource smoothing use cases?

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      33. What is in scope?

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      34. Have all basic functions of Resource smoothing been defined?

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      35. Do you have organizational privacy requirements?

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      36. What are the tasks and definitions?

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      37. What Resource smoothing requirements should be gathered?

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      38. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      39. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      40. Is the Resource smoothing scope manageable?

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      41. What is the scope?

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      42. How will the Resource smoothing team and the group measure complete success of Resource smoothing?

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      43. What sort of initial information to gather?

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      44. How often are the team meetings?

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      45. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      46. Who are the Resource smoothing improvement team members, including Management Leads and Coaches?

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      47. Who is gathering Resource smoothing information?

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      48. Is there any additional Resource smoothing definition of success?

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      49. Is Resource smoothing required?

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      50. Are there different segments of customers?

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      51. What intelligence can you gather?

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      52. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      53. What key stakeholder process output measure(s) does Resource smoothing leverage and how?

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      54. Is it clearly defined in and to your organization what you do?

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      55. How do you manage unclear Resource smoothing requirements?

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      56. Do you have a Resource smoothing success story or case study ready to tell and share?

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      57. How do you keep key subject matter experts in the loop?

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      58. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      59. How do you manage scope?

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      60. What would be the goal or target for a Resource smoothing’s improvement team?

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      61. Does the team have regular meetings?

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      62. What are the core elements of the Resource smoothing business case?

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      63. What gets examined?

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      64. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      65. What is the scope of the Resource smoothing effort?

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      66. Where can you gather more information?

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      67. How do you gather Resource smoothing requirements?

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      68. Has your scope been defined?

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      69. Has a high-level ‘as

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