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that Capacity Development brings?

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      20. What is the definition of success?

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      21. What is a worst-case scenario for losses?

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      22. How would you define Capacity Development leadership?

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      23. How do you keep key subject matter experts in the loop?

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      24. Scope of sensitive information?

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      25. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      26. What is in the scope and what is not in scope?

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      27. Has a Capacity Development requirement not been met?

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      28. Has your scope been defined?

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      29. Is there any additional Capacity Development definition of success?

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      30. Are improvement team members fully trained on Capacity Development?

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      31. Has a high-level ‘as is’ process map been completed, verified and validated?

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      32. What is out-of-scope initially?

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      33. What are the tasks and definitions?

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      34. When are meeting minutes sent out? Who is on the distribution list?

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      35. Are the Capacity Development requirements complete?

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      36. What critical content must be communicated – who, what, when, where, and how?

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      37. How can the value of Capacity Development be defined?

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      38. How do you gather the stories?

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      39. Is Capacity Development required?

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      40. Has a team charter been developed and communicated?

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      41. Is full participation by members in regularly held team meetings guaranteed?

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      42. What are the record-keeping requirements of Capacity Development activities?

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      43. What are the Capacity Development use cases?

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      44. Do you have a Capacity Development success story or case study ready to tell and share?

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      45. What is the scope of the Capacity Development effort?

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      46. Is the Capacity Development scope manageable?

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      47. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      48. What customer feedback methods were used to solicit their input?

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      49. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      50. What are the core elements of the Capacity Development business case?

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      51. Is there a Capacity Development management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      52. Are audit criteria, scope, frequency and methods defined?

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      53. How is the team tracking and documenting its work?

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      54. What is the scope of the Capacity Development work?

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      55. Have all of the relationships been defined properly?

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      56. How do you gather requirements?

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      57. The political context: who holds power?

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      58. Have the customer needs been translated into specific, measurable requirements? How?

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      59. What Capacity Development requirements should be gathered?

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      60. Is there a clear Capacity Development case definition?

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      61. Are required metrics defined, what are they?

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      62. Do you all define Capacity Development in the same way?

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      63. Are different versions of process maps needed to account for the different types of inputs?

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      64. Are customer(s) identified and segmented according to their different needs and requirements?

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      65. What is out of scope?

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      66. What information do you gather?

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      67. How do you catch Capacity Development definition inconsistencies?

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      68. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      69. Is the scope of Capacity Development defined?

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      70. What are the dynamics of the communication plan?

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      71. Why are you doing Capacity Development and what is the scope?

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      72. What sources do you use to gather information for a Capacity Development study?

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      73. How do you build the right business case?

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      74. Is the team equipped with available and reliable resources?

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      75. Are task requirements clearly defined?

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      76. Has the direction changed at all during the course of Capacity Development? If so, when did it change and why?

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