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spoke in the Capacity Development Scorecard on the second next page of the Self-Assessment.

      Your completed Capacity Development Scorecard will give you a clear presentation of which Capacity Development areas need attention.

      Capacity Development

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Capacity Development

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Capacity Development

      Scorecard Example12

      Capacity Development

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Capacity Development and Managing Projects, Criteria for Project Managers:126

      1.0 Initiating Process Group: Capacity Development127

      1.1 Project Charter: Capacity Development129

      1.2 Stakeholder Register: Capacity Development131

      1.3 Stakeholder Analysis Matrix: Capacity Development132

      2.0 Planning Process Group: Capacity Development134

      2.1 Project Management Plan: Capacity Development136

      2.2 Scope Management Plan: Capacity Development138

      2.3 Requirements Management Plan: Capacity Development140

      2.4 Requirements Documentation: Capacity Development142

      2.5 Requirements Traceability Matrix: Capacity Development144

      2.6 Project Scope Statement: Capacity Development146

      2.7 Assumption and Constraint Log: Capacity Development148

      2.8 Work Breakdown Structure: Capacity Development150

      2.9 WBS Dictionary: Capacity Development152

      2.10 Schedule Management Plan: Capacity Development155

      2.11 Activity List: Capacity Development157

      2.12 Activity Attributes: Capacity Development159

      2.13 Milestone List: Capacity Development161

      2.14 Network Diagram: Capacity Development163

      2.15 Activity Resource Requirements: Capacity Development165

      2.16 Resource Breakdown Structure: Capacity Development166

      2.17 Activity Duration Estimates: Capacity Development168

      2.18 Duration Estimating Worksheet: Capacity Development171

      2.19 Project Schedule: Capacity Development173

      2.20 Cost Management Plan: Capacity Development175

      2.21 Activity Cost Estimates: Capacity Development177

      2.22 Cost Estimating Worksheet: Capacity Development179

      2.23 Cost Baseline: Capacity Development181

      2.24 Quality Management Plan: Capacity Development183

      2.25 Quality Metrics: Capacity Development185

      2.26 Process Improvement Plan: Capacity Development187

      2.27 Responsibility Assignment Matrix: Capacity Development189

      2.28 Roles and Responsibilities: Capacity Development191

      2.29 Human Resource Management Plan: Capacity Development193

      2.30 Communications Management Plan: Capacity Development195

      2.31 Risk Management Plan: Capacity Development197

      2.32 Risk Register: Capacity Development199

      2.33 Probability and Impact Assessment: Capacity Development201

      2.34 Probability and Impact Matrix: Capacity Development203

      2.35 Risk Data Sheet: Capacity Development205

      2.36 Procurement Management Plan: Capacity Development207

      2.37 Source Selection Criteria: Capacity Development209

      2.38 Stakeholder Management Plan: Capacity Development211

      2.39 Change Management Plan: Capacity Development213

      3.0 Executing Process Group: Capacity Development215

      3.1 Team Member Status Report: Capacity Development217

      3.2 Change Request: Capacity Development219

      3.3 Change Log: Capacity Development221

      3.4 Decision Log: Capacity Development223

      3.5 Quality Audit: Capacity Development225

      3.6 Team Directory: Capacity Development227

      3.7 Team Operating Agreement: Capacity Development229

      3.8 Team Performance Assessment: Capacity Development231

      3.9 Team Member Performance Assessment: Capacity Development233

      3.10 Issue Log: Capacity Development235

      4.0 Monitoring and Controlling Process Group: Capacity Development237

      4.1 Project Performance Report: Capacity Development239

      4.2 Variance Analysis: Capacity Development241

      4.3 Earned Value Status: Capacity Development243

      4.4 Risk Audit: Capacity Development245

      4.5 Contractor Status Report: Capacity Development247

      4.6 Formal Acceptance: Capacity Development249

      5.0 Closing Process Group: Capacity Development251

      5.1 Procurement Audit: Capacity Development253

      5.2 Contract Close-Out: Capacity Development255

      5.3 Project or Phase Close-Out: Capacity Development257

      5.4 Lessons Learned: Capacity Development259

      Index261

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Which needs are not included or involved?

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