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improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      123. Is there a critical path to deliver Managed health care results?

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      124. Scope of sensitive information?

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      125. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      126. Has the direction changed at all during the course of Managed health care? If so, when did it change and why?

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      127. What information should you gather?

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      128. What is the context?

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      129. How do you keep key subject matter experts in the loop?

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      130. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      131. How do you hand over Managed health care context?

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      132. Is it clearly defined in and to your organization what you do?

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      133. What critical content must be communicated – who, what, when, where, and how?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Managed health care Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

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      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Does management have the right priorities among projects?

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      2. Are there measurements based on task performance?

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      3. What would be a real cause for concern?

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      4. What could cause you to change course?

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      5. How do you verify your resources?

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      6. What details are required of the Managed health care cost structure?

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      7. Have you included everything in your Managed health care cost models?

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      8. How do you measure variability?

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      9. Did you tackle the cause or the symptom?

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      10. Was a business case (cost/benefit) developed?

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      11. Are the measurements objective?

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      12. How do you aggregate measures across priorities?

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      13. Are you able to realize any cost savings?

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      14. Is there an opportunity to verify requirements?

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      15. How are measurements made?

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      16. Where can you go to verify the info?

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      17. What are the costs of delaying Managed health care action?

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      18. What users will be impacted?

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      19. How do you quantify and qualify impacts?

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      20. Why do the measurements/indicators matter?

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      21. What are the operational costs after Managed health care deployment?

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      22. How is performance measured?

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      23. What are the Managed health care key cost drivers?

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      24. How do you verify the authenticity of the data and information used?

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      25. How will costs be allocated?

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      26. What are the Managed health care investment costs?

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      27. When a disaster occurs, who gets priority?

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      28. What are hidden Managed health care quality costs?

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      29. What is your decision requirements diagram?

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      30. How can a Managed health care test verify your ideas or assumptions?

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      31. How will success or failure be measured?

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      32. When should you bother with diagrams?

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      33. At what cost?

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      34. Has a cost center been established?

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      35. What can be used to verify compliance?

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      36. Do the benefits outweigh the costs?

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      37. Who should receive measurement reports?

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      38. How do you measure lifecycle phases?

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      39. How do you verify performance?

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      40. Are missed Managed health care opportunities costing your organization money?

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      41. Which Managed health care impacts are significant?

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      42. What is the total fixed cost?

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      43. What do you measure and why?

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