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      59. Who needs to know about Managed health care?

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      60. Does Managed health care create potential expectations in other areas that need to be recognized and considered?

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      61. Is it needed?

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      62. For your Managed health care project, identify and describe the business environment, is there more than one layer to the business environment?

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      63. What tools and technologies are needed for a custom Managed health care project?

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      64. Why is this needed?

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      65. Do you need to avoid or amend any Managed health care activities?

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      66. Are employees recognized for desired behaviors?

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      67. How do you recognize an objection?

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      68. Where do you need to exercise leadership?

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      69. Will new equipment/products be required to facilitate Managed health care delivery, for example is new software needed?

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      70. Do you need different information or graphics?

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      71. What is the extent or complexity of the Managed health care problem?

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      72. What are the stakeholder objectives to be achieved with Managed health care?

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      73. What needs to stay?

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      74. How do you assess your Managed health care workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      75. What is the Managed health care problem definition? What do you need to resolve?

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      76. Does your organization need more Managed health care education?

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      77. What do employees need in the short term?

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      78. What is the problem or issue?

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      79. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      80. What are the clients issues and concerns?

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      81. Who needs to know?

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      82. How do you identify the kinds of information that you will need?

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      83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      84. When a Managed health care manager recognizes a problem, what options are available?

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      85. How much are sponsors, customers, partners, stakeholders involved in Managed health care? In other words, what are the risks, if Managed health care does not deliver successfully?

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      86. What training and capacity building actions are needed to implement proposed reforms?

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      87. Why the need?

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      88. What Managed health care problem should be solved?

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      89. Which information does the Managed health care business case need to include?

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      90. What is the smallest subset of the problem you can usefully solve?

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      91. What is the problem and/or vulnerability?

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      92. To what extent would your organization benefit from being recognized as a award recipient?

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      93. Are there Managed health care problems defined?

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      94. To what extent does each concerned units management team recognize Managed health care as an effective investment?

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      95. What are your needs in relation to Managed health care skills, labor, equipment, and markets?

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      96. Where is training needed?

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      97. Are controls defined to recognize and contain problems?

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      98. Which needs are not included or involved?

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      99. What activities does the governance board need to consider?

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      100. Who should resolve the Managed health care issues?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Managed health care Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you manage scope?

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      2. What system do you use for gathering Managed health care information?

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      3. What are (control) requirements for Managed health care Information?

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      4. What Managed health care services do you require?

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      5. What sort of initial information to gather?

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      6. Who is gathering Managed health care information?

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      7. When is/was the Managed health care start date?

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      8. How often are the team meetings?

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      9. Has a team charter been developed

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