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point? What is the stop point?

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      122. What is the scope of the School health services work?

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      123. Are roles and responsibilities formally defined?

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      124. How do you manage unclear School health services requirements?

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      125. What knowledge or experience is required?

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      126. Does the team have regular meetings?

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      127. How do you keep key subject matter experts in the loop?

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      128. Do you all define School health services in the same way?

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      129. Have all of the relationships been defined properly?

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      130. Is the School health services scope manageable?

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      131. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      132. Has a team charter been developed and communicated?

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      133. Is the work to date meeting requirements?

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      134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      135. Why are you doing School health services and what is the scope?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the School health services Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How to cause the change?

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      2. How can you measure School health services in a systematic way?

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      3. What is measured? Why?

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      4. Where is it measured?

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      5. What are the School health services key cost drivers?

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      6. How is progress measured?

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      7. How are costs allocated?

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      8. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      9. How is the value delivered by School health services being measured?

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      10. How can you reduce the costs of obtaining inputs?

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      11. Which measures and indicators matter?

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      12. Are there measurements based on task performance?

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      13. How do you verify if School health services is built right?

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      14. What are hidden School health services quality costs?

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      15. What are you verifying?

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      16. What are the School health services investment costs?

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      17. Are the measurements objective?

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      18. What could cause delays in the schedule?

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      19. What is your School health services quality cost segregation study?

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      20. What methods are feasible and acceptable to estimate the impact of reforms?

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      21. What are the strategic priorities for this year?

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      22. What causes mismanagement?

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      23. What is the root cause(s) of the problem?

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      24. Does the School health services task fit the client’s priorities?

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      25. How do you verify School health services completeness and accuracy?

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      26. How will success or failure be measured?

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      27. How will effects be measured?

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      28. What would it cost to replace your technology?

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      29. Are missed School health services opportunities costing your organization money?

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      30. Has a cost center been established?

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      31. What does losing customers cost your organization?

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      32. What does your operating model cost?

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      33. How do you aggregate measures across priorities?

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      34. What are the uncertainties surrounding estimates of impact?

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      35. How do you measure success?

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      36. How do you verify the School health services requirements quality?

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      37. How frequently do you verify your School health services strategy?

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      38. What can be used to verify compliance?

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      39. What are the costs?

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      40. What tests verify requirements?

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