LITMIR.BIZ

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      117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Client relationship management results are met?

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      118. Do you have a Client relationship management success story or case study ready to tell and share?

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      119. What system do you use for gathering Client relationship management information?

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      120. Has the Client relationship management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      121. What intelligence can you gather?

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      122. Do you have organizational privacy requirements?

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      123. Are there any constraints known that bear on the ability to perform Client relationship management work? How is the team addressing them?

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      124. Has a team charter been developed and communicated?

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      125. Who approved the Client relationship management scope?

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      126. Is there any additional Client relationship management definition of success?

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      127. Are accountability and ownership for Client relationship management clearly defined?

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      128. Has a high-level ‘as is’ process map been completed, verified and validated?

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      129. Does the scope remain the same?

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      130. What is in scope?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the Client relationship management investment costs?

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      2. What are your operating costs?

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      3. What are the costs and benefits?

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      4. Was a life-cycle cost analysis performed?

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      5. What are the Client relationship management key cost drivers?

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      6. What is your Client relationship management quality cost segregation study?

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      7. What is the total cost related to deploying Client relationship management, including any consulting or professional services?

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      8. What harm might be caused?

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      9. What measurements are possible, practicable and meaningful?

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      10. What are you verifying?

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      11. What are your customers expectations and measures?

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      12. Is there an opportunity to verify requirements?

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      13. What would be a real cause for concern?

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      14. How do you measure variability?

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      15. Do you have any cost Client relationship management limitation requirements?

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      16. What are your key Client relationship management organizational performance measures, including key short and longer-term financial measures?

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      17. Why do you expend time and effort to implement measurement, for whom?

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      18. Are there measurements based on task performance?

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      19. How do you quantify and qualify impacts?

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      20. What are the key performance measurements?

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      21. How can you measure the performance?

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      22. How do you verify and validate the Client relationship management data?

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      23. How do you aggregate measures across priorities?

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      24. Does a Client relationship management quantification method exist?

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      25. What do people want to verify?

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      26. How long to keep data and how to manage retention costs?

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      27. What are the costs?

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      28. What are your primary costs, revenues, assets?

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      29. Are there competing Client relationship management priorities?

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      30. What are the estimated costs of proposed changes?

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      31. What are the strategic priorities for this year?

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      32. What disadvantage does this cause for the user?

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      33. How will effects be measured?

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      34. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      35. Will Client relationship management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      36. What is your decision requirements diagram?

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      37. Is the

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