LITMIR.BIZ

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What resources or support might you need?

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      54. What do employees need in the short term?

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      55. How are you going to measure success?

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      56. How do you recognize an objection?

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      57. What is the recognized need?

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      58. What is the problem or issue?

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      59. How do you assess your Client relationship management workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      60. Does the problem have ethical dimensions?

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      61. Do you need to avoid or amend any Client relationship management activities?

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      62. Who needs to know about Client relationship management?

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      63. What is the extent or complexity of the Client relationship management problem?

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      64. Which information does the Client relationship management business case need to include?

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      65. For your Client relationship management project, identify and describe the business environment, is there more than one layer to the business environment?

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      66. Are problem definition and motivation clearly presented?

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      67. Do you have/need 24-hour access to key personnel?

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      68. What Client relationship management problem should be solved?

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      69. What problems are you facing and how do you consider Client relationship management will circumvent those obstacles?

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      70. Where is training needed?

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      71. Are there regulatory / compliance issues?

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      72. What are the expected benefits of Client relationship management to the stakeholder?

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      73. Who defines the rules in relation to any given issue?

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      74. How are the Client relationship management’s objectives aligned to the group’s overall stakeholder strategy?

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      75. Think about the people you identified for your Client relationship management project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      76. Who needs to know?

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      77. What should be considered when identifying available resources, constraints, and deadlines?

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      78. What are the minority interests and what amount of minority interests can be recognized?

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      79. What Client relationship management coordination do you need?

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      80. What information do users need?

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      81. Are there any revenue recognition issues?

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      82. Does Client relationship management create potential expectations in other areas that need to be recognized and considered?

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      83. How much are sponsors, customers, partners, stakeholders involved in Client relationship management? In other words, what are the risks, if Client relationship management does not deliver successfully?

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      84. Are losses recognized in a timely manner?

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      85. Are there any specific expectations or concerns about the Client relationship management team, Client relationship management itself?

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      86. What are the Client relationship management resources needed?

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      87. What creative shifts do you need to take?

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      88. What activities does the governance board need to consider?

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      89. What needs to be done?

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      90. Are employees recognized for desired behaviors?

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      91. How does it fit into your organizational needs and tasks?

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      92. What prevents you from making the changes you know will make you a more effective Client relationship management leader?

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      93. What Client relationship management capabilities do you need?

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      94. How can auditing be a preventative security measure?

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      95. Who needs budgets?

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      96. How do you take a forward-looking perspective in identifying Client relationship management research related to market response and models?

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      97. Is the need for organizational change recognized?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      2. How do you manage unclear Client relationship management requirements?

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      3. What is the context?

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      4. The political context: who holds power?

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