LITMIR.BIZ

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you know what you need to know about Client relationship management?

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      2. Why the need?

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      3. What training and capacity building actions are needed to implement proposed reforms?

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      4. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      5. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      6. Will new equipment/products be required to facilitate Client relationship management delivery, for example is new software needed?

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      7. Which needs are not included or involved?

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      8. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      9. Whom do you really need or want to serve?

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      10. How do you identify subcontractor relationships?

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      11. Do you need different information or graphics?

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      12. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      13. When a Client relationship management manager recognizes a problem, what options are available?

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      14. Did you miss any major Client relationship management issues?

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      15. What vendors make products that address the Client relationship management needs?

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      16. Why is this needed?

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      17. Who should resolve the Client relationship management issues?

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      18. What is the problem and/or vulnerability?

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      19. What Client relationship management events should you attend?

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      20. Consider your own Client relationship management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      21. Is the quality assurance team identified?

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      22. What extra resources will you need?

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      23. Does your organization need more Client relationship management education?

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      24. Will a response program recognize when a crisis occurs and provide some level of response?

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      25. Is the customers needs, the larger versus smaller, identical?

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      26. What would happen if Client relationship management weren’t done?

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      27. What situation(s) led to this Client relationship management Self Assessment?

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      28. What are the clients issues and concerns?

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      29. What tools and technologies are needed for a custom Client relationship management project?

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      30. What needs to stay?

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      31. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      32. Would you recognize a threat from the inside?

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      33. How are training requirements identified?

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      34. What do you need to start doing?

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      35. Will it solve real problems?

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      36. Are there Client relationship management problems defined?

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      37. Will Client relationship management deliverables need to be tested and, if so, by whom?

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      38. What are your needs in relation to Client relationship management skills, labor, equipment, and markets?

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      39. Are there recognized Client relationship management problems?

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      40. What is the Client relationship management problem definition? What do you need to resolve?

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      41. What are the stakeholder objectives to be achieved with Client relationship management?

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      42. What else needs to be measured?

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      43. To what extent does each concerned units management team recognize Client relationship management as an effective investment?

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      44. Can management personnel recognize the monetary benefit of Client relationship management?

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      45. What does Client relationship management success mean to the stakeholders?

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      46. Are controls defined to recognize and contain problems?

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      47. Is it needed?

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      48. Who are your key stakeholders who need to sign off?

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      49. How do you recognize an Client relationship management objection?

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      50. Who needs what information?

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      51. Who else hopes to benefit from it?

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      52. How many trainings, in total, are needed?

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      53.

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