LITMIR.BIZ

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      5. What are the core elements of the Client relationship management business case?

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      6. How do you keep key subject matter experts in the loop?

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      7. What are the requirements for audit information?

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      8. How do you manage scope?

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      9. What defines best in class?

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      10. What key stakeholder process output measure(s) does Client relationship management leverage and how?

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      11. What is the scope?

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      12. How does the Client relationship management manager ensure against scope creep?

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      13. How do you gather requirements?

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      14. How would you define Client relationship management leadership?

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      15. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      16. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      17. What gets examined?

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      18. What constraints exist that might impact the team?

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      19. How do you manage changes in Client relationship management requirements?

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      20. How do you gather Client relationship management requirements?

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      21. What are the compelling stakeholder reasons for embarking on Client relationship management?

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      22. Have specific policy objectives been defined?

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      23. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      24. What are the rough order estimates on cost savings/opportunities that Client relationship management brings?

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      25. How do you catch Client relationship management definition inconsistencies?

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      26. What is the worst case scenario?

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      27. Who is gathering information?

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      28. Has the direction changed at all during the course of Client relationship management? If so, when did it change and why?

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      29. What are the record-keeping requirements of Client relationship management activities?

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      30. Is the Client relationship management scope manageable?

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      31. What sources do you use to gather information for a Client relationship management study?

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      32. How will the Client relationship management team and the group measure complete success of Client relationship management?

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      33. Are roles and responsibilities formally defined?

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      34. Has your scope been defined?

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      35. What is a worst-case scenario for losses?

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      36. What are the Client relationship management tasks and definitions?

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      37. How and when will the baselines be defined?

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      38. Scope of sensitive information?

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      39. How many cases have been resolved?

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      40. What information do you gather?

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      41. What scope do you want your strategy to cover?

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      42. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      43. How are consistent Client relationship management definitions important?

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      44. When are meeting minutes sent out? Who is on the distribution list?

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      45. Have all of the relationships been defined properly?

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      46. How can the value of Client relationship management be defined?

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      47. Are all requirements met?

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      48. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      49. What scope to assess?

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      50. What happens if Client relationship management’s scope changes?

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      51. Has a project plan, Gantt chart, or similar been developed/completed?

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      52. Have all basic functions of Client relationship management been defined?

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      53. When is/was the Client relationship management start date?

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      54. Is there a clear Client relationship management case definition?

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      55. What is out-of-scope initially?

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      56. What customer feedback methods were used to solicit their input?

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      57. When is the estimated completion date?

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      58. Has/have the customer(s) been identified?

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      59. What knowledge or experience is required?

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      60. How do you build the right business case?

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      61. Will a Client relationship management production readiness review be required?

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