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of each activity?

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      86. What information should you gather?

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      87. Has a team charter been developed and communicated?

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      88. What is a worst-case scenario for losses?

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      89. Are resources adequate for the scope?

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      90. Has your scope been defined?

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      91. Do you all define Cost center in the same way?

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      92. Who are the Cost center improvement team members, including Management Leads and Coaches?

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      93. Has a Cost center requirement not been met?

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      94. What knowledge or experience is required?

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      95. Is there a critical path to deliver Cost center results?

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      96. How do you manage unclear Cost center requirements?

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      97. Are different versions of process maps needed to account for the different types of inputs?

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      98. If substitutes have been appointed, have they been briefed on the Cost center goals and received regular communications as to the progress to date?

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      99. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      100. Will team members regularly document their Cost center work?

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      101. How do you keep key subject matter experts in the loop?

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      102. Scope of sensitive information?

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      103. What scope to assess?

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      104. Have all of the relationships been defined properly?

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      105. How do you think the partners involved in Cost center would have defined success?

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      106. Do you have a Cost center success story or case study ready to tell and share?

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      107. What sources do you use to gather information for a Cost center study?

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      108. What happens if Cost center’s scope changes?

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      109. Who is gathering information?

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      110. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      111. Has/have the customer(s) been identified?

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      112. When are meeting minutes sent out? Who is on the distribution list?

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      113. Are task requirements clearly defined?

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      114. What customer feedback methods were used to solicit their input?

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      115. Is full participation by members in regularly held team meetings guaranteed?

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      116. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      117. Has a project plan, Gantt chart, or similar been developed/completed?

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      118. What are (control) requirements for Cost center Information?

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      119. How do you gather the stories?

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      120. What are the compelling stakeholder reasons for embarking on Cost center?

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      121. What is out-of-scope initially?

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      122. How do you gather requirements?

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      123. Who is gathering Cost center information?

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      124. What key stakeholder process output measure(s) does Cost center leverage and how?

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      125. Are customer(s) identified and segmented according to their different needs and requirements?

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      126. Are audit criteria, scope, frequency and methods defined?

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      127. Has a high-level ‘as is’ process map been completed, verified and validated?

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      128. What would be the goal or target for a Cost center’s improvement team?

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      129. Do you have organizational privacy requirements?

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      130. How are consistent Cost center definitions important?

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      131. What is the scope of the Cost center work?

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      132. How is the team tracking and documenting its work?

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      133. What Cost center requirements should be gathered?

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      134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      135. What are the core elements of the Cost center business case?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Cost center Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1.

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