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      63. How do you take a forward-looking perspective in identifying Cost center research related to market response and models?

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      64. Will new equipment/products be required to facilitate Cost center delivery, for example is new software needed?

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      65. What is the extent or complexity of the Cost center problem?

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      66. What is the problem and/or vulnerability?

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      67. What is the recognized need?

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      68. Are controls defined to recognize and contain problems?

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      69. When a Cost center manager recognizes a problem, what options are available?

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      70. Do you recognize Cost center achievements?

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      71. Who defines the rules in relation to any given issue?

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      72. What are the expected benefits of Cost center to the stakeholder?

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      73. Who needs budgets?

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      74. Do you have/need 24-hour access to key personnel?

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      75. What Cost center capabilities do you need?

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      76. What are the timeframes required to resolve each of the issues/problems?

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      77. What is the smallest subset of the problem you can usefully solve?

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      78. What do employees need in the short term?

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      79. What should be considered when identifying available resources, constraints, and deadlines?

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      80. What prevents you from making the changes you know will make you a more effective Cost center leader?

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      81. What are the Cost center resources needed?

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      82. Who needs what information?

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      83. Who needs to know about Cost center?

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      84. What problems are you facing and how do you consider Cost center will circumvent those obstacles?

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      85. Are there Cost center problems defined?

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      86. Are there regulatory / compliance issues?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Cost center Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Has the Cost center work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      2. What is out of scope?

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      3. Have the customer needs been translated into specific, measurable requirements? How?

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      4. How do you catch Cost center definition inconsistencies?

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      5. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      6. How do you build the right business case?

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      7. Will a Cost center production readiness review be required?

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      8. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      9. How do you gather Cost center requirements?

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      10. What are the dynamics of the communication plan?

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      11. What is the definition of success?

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      12. What is the scope of the Cost center effort?

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      13. Where can you gather more information?

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      14. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      15. Are all requirements met?

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      16. Is Cost center currently on schedule according to the plan?

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      17. Are there any constraints known that bear on the ability to perform Cost center work? How is the team addressing them?

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      18. Has everyone on the team, including the team leaders, been properly trained?

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      19. Is the team equipped with available and reliable resources?

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      20. Are accountability and ownership for Cost center clearly defined?

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      21. What is the context?

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      22. The political context: who holds power?

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      23. How does the Cost center manager ensure against scope creep?

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      24. Who approved the Cost center scope?

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      25. What Cost center services do you require?

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      26. Is there any additional Cost center definition of success?

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      27. How do you manage changes in Cost center requirements?

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      28. How and when will the baselines be defined?

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