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      29. Are there different segments of customers?

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      30. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      31. Why are you doing Cost center and what is the scope?

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      32. Is special Cost center user knowledge required?

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      33. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      34. What are the rough order estimates on cost savings/opportunities that Cost center brings?

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      35. What constraints exist that might impact the team?

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      36. What was the context?

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      37. How often are the team meetings?

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      38. What critical content must be communicated – who, what, when, where, and how?

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      39. Will team members perform Cost center work when assigned and in a timely fashion?

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      40. Are the Cost center requirements complete?

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      41. What intelligence can you gather?

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      42. How will the Cost center team and the group measure complete success of Cost center?

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      43. When is/was the Cost center start date?

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      44. Does the team have regular meetings?

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      45. When is the estimated completion date?

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      46. How can the value of Cost center be defined?

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      47. Is the work to date meeting requirements?

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      48. What are the tasks and definitions?

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      49. Are approval levels defined for contracts and supplements to contracts?

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      50. Has the direction changed at all during the course of Cost center? If so, when did it change and why?

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      51. Is the Cost center scope manageable?

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      52. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      53. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      54. Is Cost center required?

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      55. Is it clearly defined in and to your organization what you do?

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      56. Is Cost center linked to key stakeholder goals and objectives?

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      57. Is there a clear Cost center case definition?

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      58. Have all basic functions of Cost center been defined?

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      59. What gets examined?

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      60. Does the scope remain the same?

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      61. What system do you use for gathering Cost center information?

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      62. What defines best in class?

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      63. Is scope creep really all bad news?

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      64. What is in scope?

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      65. How would you define the culture at your organization, how susceptible is it to Cost center changes?

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      66. Is the Cost center scope complete and appropriately sized?

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      67. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      68. How have you defined all Cost center requirements first?

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      69. What is the scope of Cost center?

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      70. Are required metrics defined, what are they?

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      71. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      72. What are the record-keeping requirements of Cost center activities?

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      73. What is the worst case scenario?

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      74. How will variation in the actual durations of each activity be dealt with to ensure that the expected Cost center results are met?

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      75. What baselines are required to be defined and managed?

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      76. What information do you gather?

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      77. Is there a Cost center management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      78. How would you define Cost center leadership?

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      79. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      80. Are the Cost center requirements testable?

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      81. What scope do you want your strategy to cover?

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      82. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      83. What are the Cost center tasks and definitions?

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      84. What are the requirements for audit information?

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      85. How did the Cost center manager receive input to the development of a Cost center improvement plan and the estimated completion

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