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Has a team charter been developed and communicated?

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      128. Are accountability and ownership for Decision-support clearly defined?

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      129. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      130. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      131. What is the scope of Decision-support?

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      132. What defines best in class?

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      133. Are customer(s) identified and segmented according to their different needs and requirements?

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      134. Is full participation by members in regularly held team meetings guaranteed?

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      135. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      136. What are the Decision-support use cases?

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      137. Has everyone on the team, including the team leaders, been properly trained?

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      138. How do you manage scope?

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      139. Is the team sponsored by a champion or stakeholder leader?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Decision-support Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are supply costs steady or fluctuating?

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      2. How can you reduce costs?

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      3. Did you tackle the cause or the symptom?

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      4. Who is involved in verifying compliance?

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      5. What are you verifying?

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      6. How can a Decision-support test verify your ideas or assumptions?

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      7. Are indirect costs charged to the Decision-support program?

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      8. How much does it cost?

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      9. What methods are feasible and acceptable to estimate the impact of reforms?

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      10. How do you verify your resources?

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      11. How can you manage cost down?

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      12. What is the cause of any Decision-support gaps?

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      13. What harm might be caused?

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      14. What are allowable costs?

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      15. How will success or failure be measured?

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      16. What disadvantage does this cause for the user?

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      17. What does losing customers cost your organization?

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      18. What are the strategic priorities for this year?

      <--- Score

      19. Is there a need for decision-support tools to assist managers prioritize maintenance activities?

      <--- Score

      20. What are the costs of delaying Decision-support action?

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      21. What users will be impacted?

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      22. What would it cost to replace your technology?

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      23. What happens if cost savings do not materialize?

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      24. What are the costs of reform?

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      25. What details are required of the Decision-support cost structure?

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      26. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      27. What are the costs?

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      28. What are the estimated costs of proposed changes?

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      29. How do you verify the authenticity of the data and information used?

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      30. How is progress measured?

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      31. How sensitive must the Decision-support strategy be to cost?

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      32. Are you able to realize any cost savings?

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      33. How will your organization measure success?

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      34. What is measured? Why?

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      35. What is the root cause(s) of the problem?

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      36. How will measures be used to manage and adapt?

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      37. Do you have a flow diagram of what happens?

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      38. Has a cost center been established?

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      39. How can you measure the performance?

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      40. What would be a real cause for concern?

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      41. Have design-to-cost goals been established?

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      42. When are costs are incurred?

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