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      72. What is the scope of the Decision-support work?

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      73. Are different versions of process maps needed to account for the different types of inputs?

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      74. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      75. Is the scope of Decision-support defined?

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      76. Are audit criteria, scope, frequency and methods defined?

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      77. Has a high-level ‘as is’ process map been completed, verified and validated?

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      78. Who are the Decision-support improvement team members, including Management Leads and Coaches?

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      79. How will the Decision-support team and the group measure complete success of Decision-support?

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      80. Have the customer needs been translated into specific, measurable requirements? How?

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      81. Who approved the Decision-support scope?

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      82. What is the definition of Decision-support excellence?

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      83. When is the estimated completion date?

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      84. What is the scope of the Decision-support effort?

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      85. What are the tasks and definitions?

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      86. What critical content must be communicated – who, what, when, where, and how?

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      87. Are approval levels defined for contracts and supplements to contracts?

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      88. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      89. Has the direction changed at all during the course of Decision-support? If so, when did it change and why?

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      90. What is the worst case scenario?

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      91. How is the team tracking and documenting its work?

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      92. Is the work to date meeting requirements?

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      93. How have you defined all Decision-support requirements first?

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      94. What system do you use for gathering Decision-support information?

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      95. What Decision-support requirements should be gathered?

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      96. Who is gathering Decision-support information?

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      97. Is Decision-support linked to key stakeholder goals and objectives?

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      98. Is the Decision-support scope complete and appropriately sized?

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      99. What Decision-support services do you require?

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      100. Do you have organizational privacy requirements?

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      101. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      102. Is Decision-support required?

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      103. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      104. How does the Decision-support manager ensure against scope creep?

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      105. Do you all define Decision-support in the same way?

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      106. When is/was the Decision-support start date?

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      107. What gets examined?

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      108. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      109. Do you have a Decision-support success story or case study ready to tell and share?

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      110. What scope to assess?

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      111. How did the Decision-support manager receive input to the development of a Decision-support improvement plan and the estimated completion dates/times of each activity?

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      112. Where can you gather more information?

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      113. Are there any constraints known that bear on the ability to perform Decision-support work? How is the team addressing them?

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      114. What baselines are required to be defined and managed?

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      115. What sources do you use to gather information for a Decision-support study?

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      116. Has the Decision-support work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      117. What are the compelling stakeholder reasons for embarking on Decision-support?

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      118. Is there a critical path to deliver Decision-support results?

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      119. What was the context?

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      120. What is in scope?

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      121. What would be the goal or target for a Decision-support’s improvement team?

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      122. How do you gather Decision-support requirements?

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      123. Who defines (or who defined) the rules and roles?

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      124. How will variation in the actual durations of each activity be dealt with to ensure that the expected Decision-support results are met?

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      125. What scope do you want your strategy to cover?

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      126. Who is gathering information?

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