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      8. How do you gather the stories?

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      9. What is in the scope and what is not in scope?

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      10. Is the Healthcare service scope manageable?

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      11. Has everyone on the team, including the team leaders, been properly trained?

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      12. Have all of the relationships been defined properly?

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      13. What Healthcare service services do you require?

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      14. How did the Healthcare service manager receive input to the development of a Healthcare service improvement plan and the estimated completion dates/times of each activity?

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      15. What is the definition of Healthcare service excellence?

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      16. What is the scope?

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      17. How do you manage scope?

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      18. How do you keep key subject matter experts in the loop?

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      19. Are required metrics defined, what are they?

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      20. What Healthcare service requirements should be gathered?

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      21. What intelligence can you gather?

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      22. Who is gathering information?

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      23. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      24. Are roles and responsibilities formally defined?

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      25. How do you manage changes in Healthcare service requirements?

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      26. Does the team have regular meetings?

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      27. Why are you doing Healthcare service and what is the scope?

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      28. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      29. Does the scope remain the same?

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      30. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      31. What happens if Healthcare service’s scope changes?

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      32. What is the scope of the Healthcare service effort?

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      33. Has a high-level ‘as is’ process map been completed, verified and validated?

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      34. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      35. What are the Healthcare service tasks and definitions?

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      36. What constraints exist that might impact the team?

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      37. When are meeting minutes sent out? Who is on the distribution list?

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      38. How do you hand over Healthcare service context?

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      39. Is there a clear Healthcare service case definition?

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      40. When is/was the Healthcare service start date?

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      41. Will a Healthcare service production readiness review be required?

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      42. Is scope creep really all bad news?

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      43. How do you build the right business case?

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      44. Are approval levels defined for contracts and supplements to contracts?

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      45. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      46. How will the Healthcare service team and the group measure complete success of Healthcare service?

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      47. Have all basic functions of Healthcare service been defined?

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      48. Has a Healthcare service requirement not been met?

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      49. What is the scope of the Healthcare service work?

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      50. What scope to assess?

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      51. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      52. Has/have the customer(s) been identified?

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      53. Is the scope of Healthcare service defined?

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      54. How does the Healthcare service manager ensure against scope creep?

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      55. What are the core elements of the Healthcare service business case?

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      56. If substitutes have been appointed, have they been briefed on the Healthcare service goals and received regular communications as to the progress to date?

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      57. Are there different segments of customers?

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      58. Who approved the Healthcare service scope?

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      59. Are there any constraints known that bear on the ability to perform Healthcare service work? How is the team addressing them?

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      60. What baselines are required to be defined and managed?

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      61. What are the Healthcare service use cases?

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      62. Is it clearly defined in and to your organization what you do?

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      63. Is Healthcare service currently on schedule according to the plan?

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      64. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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