LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Healthcare Service

      Scorecard Example12

      Healthcare Service

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:86

      CRITERION #7: SUSTAIN:98

      Healthcare Service and Managing Projects, Criteria for Project Managers:123

      1.0 Initiating Process Group: Healthcare Service124

      1.1 Project Charter: Healthcare Service126

      1.2 Stakeholder Register: Healthcare Service128

      1.3 Stakeholder Analysis Matrix: Healthcare Service129

      2.0 Planning Process Group: Healthcare Service131

      2.1 Project Management Plan: Healthcare Service133

      2.2 Scope Management Plan: Healthcare Service135

      2.3 Requirements Management Plan: Healthcare Service137

      2.4 Requirements Documentation: Healthcare Service139

      2.5 Requirements Traceability Matrix: Healthcare Service141

      2.6 Project Scope Statement: Healthcare Service143

      2.7 Assumption and Constraint Log: Healthcare Service145

      2.8 Work Breakdown Structure: Healthcare Service147

      2.9 WBS Dictionary: Healthcare Service149

      2.10 Schedule Management Plan: Healthcare Service151

      2.11 Activity List: Healthcare Service153

      2.12 Activity Attributes: Healthcare Service155

      2.13 Milestone List: Healthcare Service157

      2.14 Network Diagram: Healthcare Service159

      2.15 Activity Resource Requirements: Healthcare Service161

      2.16 Resource Breakdown Structure: Healthcare Service162

      2.17 Activity Duration Estimates: Healthcare Service164

      2.18 Duration Estimating Worksheet: Healthcare Service166

      2.19 Project Schedule: Healthcare Service168

      2.20 Cost Management Plan: Healthcare Service170

      2.21 Activity Cost Estimates: Healthcare Service172

      2.22 Cost Estimating Worksheet: Healthcare Service174

      2.23 Cost Baseline: Healthcare Service176

      2.24 Quality Management Plan: Healthcare Service178

      2.25 Quality Metrics: Healthcare Service180

      2.26 Process Improvement Plan: Healthcare Service182

      2.27 Responsibility Assignment Matrix: Healthcare Service184

      2.28 Roles and Responsibilities: Healthcare Service186

      2.29 Human Resource Management Plan: Healthcare Service188

      2.30 Communications Management Plan: Healthcare Service190

      2.31 Risk Management Plan: Healthcare Service192

      2.32 Risk Register: Healthcare Service194

      2.33 Probability and Impact Assessment: Healthcare Service196

      2.34 Probability and Impact Matrix: Healthcare Service198

      2.35 Risk Data Sheet: Healthcare Service200

      2.36 Procurement Management Plan: Healthcare Service202

      2.37 Source Selection Criteria: Healthcare Service204

      2.38 Stakeholder Management Plan: Healthcare Service206

      2.39 Change Management Plan: Healthcare Service208

      3.0 Executing Process Group: Healthcare Service210

      3.1 Team Member Status Report: Healthcare Service212

      3.2 Change Request: Healthcare Service214

      3.3 Change Log: Healthcare Service216

      3.4 Decision Log: Healthcare Service218

      3.5 Quality Audit: Healthcare Service220

      3.6 Team Directory: Healthcare Service223

      3.7 Team Operating Agreement: Healthcare Service225

      3.8 Team Performance Assessment: Healthcare Service227

      3.9 Team Member Performance Assessment: Healthcare Service230

      3.10 Issue Log: Healthcare Service232

      4.0 Monitoring and Controlling Process Group: Healthcare Service234

      4.1 Project Performance Report: Healthcare Service236

      4.2 Variance Analysis: Healthcare Service238

      4.3 Earned Value Status: Healthcare Service240

      4.4 Risk Audit: Healthcare Service242

      4.5 Contractor Status Report: Healthcare Service244

      4.6 Formal Acceptance: Healthcare Service246

      5.0 Closing Process Group: Healthcare Service248

      5.1 Procurement Audit: Healthcare Service250

      5.2 Contract Close-Out: Healthcare Service252

      5.3 Project or Phase Close-Out: Healthcare Service254

      5.4 Lessons Learned: Healthcare Service256

      Index258

      CRITERION #1: RECOGNIZE