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What gets examined?

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      18. What are the compelling stakeholder reasons for embarking on Closed systems?

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      19. What information do you gather?

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      20. What constraints exist that might impact the team?

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      21. If substitutes have been appointed, have they been briefed on the Closed systems goals and received regular communications as to the progress to date?

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      22. How do you gather requirements?

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      23. What intelligence can you gather?

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      24. Are task requirements clearly defined?

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      25. What are the record-keeping requirements of Closed systems activities?

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      26. What scope do you want your strategy to cover?

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      27. What customer feedback methods were used to solicit their input?

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      28. How do you keep key subject matter experts in the loop?

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      29. Has everyone on the team, including the team leaders, been properly trained?

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      30. What are the dynamics of the communication plan?

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      31. What Closed systems requirements should be gathered?

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      32. How do you gather Closed systems requirements?

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      33. What baselines are required to be defined and managed?

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      34. What scope to assess?

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      35. What critical content must be communicated – who, what, when, where, and how?

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      36. What is the scope?

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      37. What is in the scope and what is not in scope?

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      38. Is there a Closed systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      39. Are there any constraints known that bear on the ability to perform Closed systems work? How is the team addressing them?

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      40. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      41. What are the requirements for audit information?

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      42. Has a high-level ‘as is’ process map been completed, verified and validated?

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      43. How and when will the baselines be defined?

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      44. Is the Closed systems scope manageable?

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      45. Is the team sponsored by a champion or stakeholder leader?

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      46. Who are the Closed systems improvement team members, including Management Leads and Coaches?

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      47. Will team members regularly document their Closed systems work?

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      48. How have you defined all Closed systems requirements first?

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      49. Has your scope been defined?

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      50. Will team members perform Closed systems work when assigned and in a timely fashion?

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      51. How does the Closed systems manager ensure against scope creep?

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      52. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      53. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      54. What is a worst-case scenario for losses?

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      55. Are there different segments of customers?

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      56. How did the Closed systems manager receive input to the development of a Closed systems improvement plan and the estimated completion dates/times of each activity?

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      57. What system do you use for gathering Closed systems information?

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      58. Have all of the relationships been defined properly?

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      59. Do you all define Closed systems in the same way?

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      60. Is it clearly defined in and to your organization what you do?

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      61. Has a Closed systems requirement not been met?

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      62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      63. When is/was the Closed systems start date?

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      64. Is full participation by members in regularly held team meetings guaranteed?

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      65. What happens if Closed systems’s scope changes?

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      66. When are meeting minutes sent out? Who is on the distribution list?

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      67. Are resources adequate for the scope?

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      68. What sources do you use to gather information for a Closed systems study?

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      69. Have the customer needs been translated into specific, measurable requirements? How?

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      70. Has/have the customer(s) been identified?

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      71. What Closed systems services do you require?

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      72. Has the direction changed at all during the course of Closed systems? If so, when did it change and why?

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      73. Are audit criteria, scope, frequency and methods defined?

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