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next page of the Self-Assessment.

      Your completed Closed Systems Scorecard will give you a clear presentation of which Closed Systems areas need attention.

      Closed Systems

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Closed Systems

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Closed Systems

      Scorecard Example12

      Closed Systems

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:72

      CRITERION #6: CONTROL:87

      CRITERION #7: SUSTAIN:99

      Closed Systems and Managing Projects, Criteria for Project Managers:123

      1.0 Initiating Process Group: Closed Systems124

      1.1 Project Charter: Closed Systems126

      1.2 Stakeholder Register: Closed Systems128

      1.3 Stakeholder Analysis Matrix: Closed Systems129

      2.0 Planning Process Group: Closed Systems131

      2.1 Project Management Plan: Closed Systems133

      2.2 Scope Management Plan: Closed Systems135

      2.3 Requirements Management Plan: Closed Systems137

      2.4 Requirements Documentation: Closed Systems139

      2.5 Requirements Traceability Matrix: Closed Systems141

      2.6 Project Scope Statement: Closed Systems143

      2.7 Assumption and Constraint Log: Closed Systems145

      2.8 Work Breakdown Structure: Closed Systems147

      2.9 WBS Dictionary: Closed Systems149

      2.10 Schedule Management Plan: Closed Systems151

      2.11 Activity List: Closed Systems153

      2.12 Activity Attributes: Closed Systems155

      2.13 Milestone List: Closed Systems157

      2.14 Network Diagram: Closed Systems159

      2.15 Activity Resource Requirements: Closed Systems161

      2.16 Resource Breakdown Structure: Closed Systems163

      2.17 Activity Duration Estimates: Closed Systems165

      2.18 Duration Estimating Worksheet: Closed Systems167

      2.19 Project Schedule: Closed Systems169

      2.20 Cost Management Plan: Closed Systems171

      2.21 Activity Cost Estimates: Closed Systems173

      2.22 Cost Estimating Worksheet: Closed Systems175

      2.23 Cost Baseline: Closed Systems177

      2.24 Quality Management Plan: Closed Systems179

      2.25 Quality Metrics: Closed Systems181

      2.26 Process Improvement Plan: Closed Systems183

      2.27 Responsibility Assignment Matrix: Closed Systems185

      2.28 Roles and Responsibilities: Closed Systems187

      2.29 Human Resource Management Plan: Closed Systems189

      2.30 Communications Management Plan: Closed Systems191

      2.31 Risk Management Plan: Closed Systems193

      2.32 Risk Register: Closed Systems195

      2.33 Probability and Impact Assessment: Closed Systems197

      2.34 Probability and Impact Matrix: Closed Systems199

      2.35 Risk Data Sheet: Closed Systems201

      2.36 Procurement Management Plan: Closed Systems203

      2.37 Source Selection Criteria: Closed Systems205

      2.38 Stakeholder Management Plan: Closed Systems207

      2.39 Change Management Plan: Closed Systems209

      3.0 Executing Process Group: Closed Systems211

      3.1 Team Member Status Report: Closed Systems213

      3.2 Change Request: Closed Systems215

      3.3 Change Log: Closed Systems217

      3.4 Decision Log: Closed Systems219

      3.5 Quality Audit: Closed Systems221

      3.6 Team Directory: Closed Systems224

      3.7 Team Operating Agreement: Closed Systems226

      3.8 Team Performance Assessment: Closed Systems228

      3.9 Team Member Performance Assessment: Closed Systems231

      3.10 Issue Log: Closed Systems233

      4.0 Monitoring and Controlling Process Group: Closed Systems235

      4.1 Project Performance Report: Closed Systems237

      4.2 Variance Analysis: Closed Systems239

      4.3 Earned Value Status: Closed Systems241

      4.4 Risk Audit: Closed Systems243

      4.5 Contractor Status Report: Closed Systems245

      4.6 Formal Acceptance: Closed Systems247

      5.0 Closing Process Group: Closed Systems249

      5.1 Procurement Audit: Closed Systems251

      5.2 Contract Close-Out: Closed Systems253

      5.3 Project or Phase Close-Out: Closed Systems255

      5.4 Lessons Learned: Closed Systems257

      Index259

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Have you identified your Closed systems key performance indicators?

      <--- Score

      2. Are there any revenue recognition issues?

      <--- Score

      3. Are there any specific expectations or concerns about the Closed systems team, Closed systems itself?

      <--- Score

      4. Can management personnel recognize the

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