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the nearest tenth. Then transfer to the corresponding spoke in the Market Systems Development Scorecard on the second next page of the Self-Assessment.

      Your completed Market Systems Development Scorecard will give you a clear presentation of which Market Systems Development areas need attention.

      Market Systems Development

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Market Systems Development

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Market Systems Development

      Scorecard Example13

      Market Systems Development

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:45

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      Market Systems Development and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: Market Systems Development129

      1.1 Project Charter: Market Systems Development131

      1.2 Stakeholder Register: Market Systems Development133

      1.3 Stakeholder Analysis Matrix: Market Systems Development134

      2.0 Planning Process Group: Market Systems Development136

      2.1 Project Management Plan: Market Systems Development138

      2.2 Scope Management Plan: Market Systems Development140

      2.3 Requirements Management Plan: Market Systems Development142

      2.4 Requirements Documentation: Market Systems Development144

      2.5 Requirements Traceability Matrix: Market Systems Development146

      2.6 Project Scope Statement: Market Systems Development148

      2.7 Assumption and Constraint Log: Market Systems Development150

      2.8 Work Breakdown Structure: Market Systems Development152

      2.9 WBS Dictionary: Market Systems Development154

      2.10 Schedule Management Plan: Market Systems Development157

      2.11 Activity List: Market Systems Development159

      2.12 Activity Attributes: Market Systems Development161

      2.13 Milestone List: Market Systems Development163

      2.14 Network Diagram: Market Systems Development165

      2.15 Activity Resource Requirements: Market Systems Development167

      2.16 Resource Breakdown Structure: Market Systems Development169

      2.17 Activity Duration Estimates: Market Systems Development171

      2.18 Duration Estimating Worksheet: Market Systems Development174

      2.19 Project Schedule: Market Systems Development176

      2.20 Cost Management Plan: Market Systems Development178

      2.21 Activity Cost Estimates: Market Systems Development180

      2.22 Cost Estimating Worksheet: Market Systems Development182

      2.23 Cost Baseline: Market Systems Development184

      2.24 Quality Management Plan: Market Systems Development186

      2.25 Quality Metrics: Market Systems Development188

      2.26 Process Improvement Plan: Market Systems Development190

      2.27 Responsibility Assignment Matrix: Market Systems Development192

      2.28 Roles and Responsibilities: Market Systems Development194

      2.29 Human Resource Management Plan: Market Systems Development196

      2.30 Communications Management Plan: Market Systems Development198

      2.31 Risk Management Plan: Market Systems Development200

      2.32 Risk Register: Market Systems Development202

      2.33 Probability and Impact Assessment: Market Systems Development204

      2.34 Probability and Impact Matrix: Market Systems Development206

      2.35 Risk Data Sheet: Market Systems Development208

      2.36 Procurement Management Plan: Market Systems Development210

      2.37 Source Selection Criteria: Market Systems Development212

      2.38 Stakeholder Management Plan: Market Systems Development214

      2.39 Change Management Plan: Market Systems Development216

      3.0 Executing Process Group: Market Systems Development218

      3.1 Team Member Status Report: Market Systems Development220

      3.2 Change Request: Market Systems Development222

      3.3 Change Log: Market Systems Development224

      3.4 Decision Log: Market Systems Development226

      3.5 Quality Audit: Market Systems Development228

      3.6 Team Directory: Market Systems Development231

      3.7 Team Operating Agreement: Market Systems Development233

      3.8 Team Performance Assessment: Market Systems Development235

      3.9 Team Member Performance Assessment: Market Systems Development237

      3.10 Issue Log: Market Systems Development239

      4.0 Monitoring and Controlling Process Group: Market Systems Development241

      4.1 Project Performance Report: Market Systems Development243

      4.2 Variance Analysis: Market Systems Development245

      4.3 Earned Value Status: Market Systems Development247

      4.4 Risk Audit: Market Systems Development249

      4.5 Contractor Status Report: Market Systems Development251

      4.6 Formal Acceptance: Market Systems Development253

      5.0 Closing Process Group: Market Systems Development255

      5.1 Procurement Audit: Market Systems Development257

      5.2 Contract Close-Out: Market Systems Development259

      5.3 Project or Phase Close-Out: Market Systems Development261

      5.4 Lessons Learned: Market Systems Development263

      Index265

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In

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