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for Social-welfare Information?

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      19. What are the core elements of the Social-welfare business case?

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      20. Are there different segments of customers?

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      21. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      22. How will the Social-welfare team and the group measure complete success of Social-welfare?

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      23. What defines best in class?

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      24. Is the scope of Social-welfare defined?

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      25. What customer feedback methods were used to solicit their input?

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      26. What scope to assess?

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      27. What gets examined?

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      28. Does the team have regular meetings?

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      29. How do you think the partners involved in Social-welfare would have defined success?

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      30. Are there any constraints known that bear on the ability to perform Social-welfare work? How is the team addressing them?

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      31. What happens if Social-welfare’s scope changes?

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      32. Have the customer needs been translated into specific, measurable requirements? How?

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      33. Have all basic functions of Social-welfare been defined?

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      34. How do you hand over Social-welfare context?

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      35. Who are the Social-welfare improvement team members, including Management Leads and Coaches?

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      36. What is the definition of Social-welfare excellence?

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      37. Has everyone on the team, including the team leaders, been properly trained?

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      38. What are the tasks and definitions?

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      39. Has your scope been defined?

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      40. Who approved the Social-welfare scope?

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      41. Are customer(s) identified and segmented according to their different needs and requirements?

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      42. What are the compelling stakeholder reasons for embarking on Social-welfare?

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      43. How did the Social-welfare manager receive input to the development of a Social-welfare improvement plan and the estimated completion dates/times of each activity?

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      44. What system do you use for gathering Social-welfare information?

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      45. What Social-welfare requirements should be gathered?

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      46. What is the context?

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      47. What is out of scope?

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      48. How would you define Social-welfare leadership?

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      49. What scope do you want your strategy to cover?

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      50. Will a Social-welfare production readiness review be required?

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      51. How and when will the baselines be defined?

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      52. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      53. If substitutes have been appointed, have they been briefed on the Social-welfare goals and received regular communications as to the progress to date?

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      54. What is a worst-case scenario for losses?

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      55. Is scope creep really all bad news?

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      56. What are the Social-welfare use cases?

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      57. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      58. Is it clearly defined in and to your organization what you do?

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      59. Are audit criteria, scope, frequency and methods defined?

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      60. What information do you gather?

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      61. What is the scope of the Social-welfare effort?

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      62. Are different versions of process maps needed to account for the different types of inputs?

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      63. How do you manage scope?

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      64. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      65. How do you gather requirements?

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      66. Are required metrics defined, what are they?

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      67. What sources do you use to gather information for a Social-welfare study?

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      68. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      69. Is Social-welfare required?

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      70. How does the Social-welfare manager ensure against scope creep?

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      71. Is Social-welfare currently on schedule according to the plan?

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      72. Do you all define Social-welfare in the same way?

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      73. Is the Social-welfare scope manageable?

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      74. Has a Social-welfare requirement not been met?

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      75. Has/have the customer(s) been identified?

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