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      12. What are the core elements of the Health care quality business case?

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      13. Is the team equipped with available and reliable resources?

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      14. Are audit criteria, scope, frequency and methods defined?

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      15. The political context: who holds power?

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      16. Has/have the customer(s) been identified?

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      17. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      18. Are task requirements clearly defined?

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      19. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      20. What is the scope of Health care quality?

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      21. What customer feedback methods were used to solicit their input?

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      22. How does the Health care quality manager ensure against scope creep?

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      23. Are approval levels defined for contracts and supplements to contracts?

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      24. Is it clearly defined in and to your organization what you do?

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      25. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      26. Has your scope been defined?

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      27. Who is gathering information?

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      28. Are required metrics defined, what are they?

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      29. Has a project plan, Gantt chart, or similar been developed/completed?

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      30. Are customer(s) identified and segmented according to their different needs and requirements?

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      31. How do you think the partners involved in Health care quality would have defined success?

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      32. Is Health care quality required?

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      33. Has the Health care quality work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      34. Have all of the relationships been defined properly?

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      35. Does the scope remain the same?

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      36. Do you have organizational privacy requirements?

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      37. How do you gather the stories?

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      38. Is special Health care quality user knowledge required?

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      39. Are resources adequate for the scope?

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      40. Scope of sensitive information?

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      41. Does the team have regular meetings?

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      42. Will a Health care quality production readiness review be required?

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      43. Is the Health care quality scope complete and appropriately sized?

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      44. What are the tasks and definitions?

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      45. Has a high-level ‘as is’ process map been completed, verified and validated?

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      46. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      47. Do you have a Health care quality success story or case study ready to tell and share?

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      48. How do you gather Health care quality requirements?

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      49. Has the direction changed at all during the course of Health care quality? If so, when did it change and why?

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      50. Who is gathering Health care quality information?

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      51. What is in scope?

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      52. What information should you gather?

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      53. Are accountability and ownership for Health care quality clearly defined?

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      54. What Health care quality requirements should be gathered?

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      55. Are the Health care quality requirements complete?

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      56. How and when will the baselines be defined?

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      57. Is scope creep really all bad news?

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      58. How is the team tracking and documenting its work?

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      59. What is out-of-scope initially?

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      60. What sources do you use to gather information for a Health care quality study?

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      61. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      62. Is Health care quality currently on schedule according to the plan?

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      63. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      64. Why are you doing Health care quality and what is the scope?

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      65. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      66. What are (control) requirements for Health care quality Information?

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      67. Has a Health care quality requirement not been met?

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      68. What scope to assess?

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