LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Health Care Quality

      Scorecard Example12

      Health Care Quality

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Health Care Quality and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Health Care Quality128

      1.1 Project Charter: Health Care Quality130

      1.2 Stakeholder Register: Health Care Quality132

      1.3 Stakeholder Analysis Matrix: Health Care Quality133

      2.0 Planning Process Group: Health Care Quality135

      2.1 Project Management Plan: Health Care Quality137

      2.2 Scope Management Plan: Health Care Quality139

      2.3 Requirements Management Plan: Health Care Quality141

      2.4 Requirements Documentation: Health Care Quality143

      2.5 Requirements Traceability Matrix: Health Care Quality145

      2.6 Project Scope Statement: Health Care Quality147

      2.7 Assumption and Constraint Log: Health Care Quality149

      2.8 Work Breakdown Structure: Health Care Quality151

      2.9 WBS Dictionary: Health Care Quality153

      2.10 Schedule Management Plan: Health Care Quality155

      2.11 Activity List: Health Care Quality157

      2.12 Activity Attributes: Health Care Quality159

      2.13 Milestone List: Health Care Quality161

      2.14 Network Diagram: Health Care Quality163

      2.15 Activity Resource Requirements: Health Care Quality165

      2.16 Resource Breakdown Structure: Health Care Quality166

      2.17 Activity Duration Estimates: Health Care Quality168

      2.18 Duration Estimating Worksheet: Health Care Quality170

      2.19 Project Schedule: Health Care Quality172

      2.20 Cost Management Plan: Health Care Quality174

      2.21 Activity Cost Estimates: Health Care Quality176

      2.22 Cost Estimating Worksheet: Health Care Quality178

      2.23 Cost Baseline: Health Care Quality180

      2.24 Quality Management Plan: Health Care Quality182

      2.25 Quality Metrics: Health Care Quality184

      2.26 Process Improvement Plan: Health Care Quality186

      2.27 Responsibility Assignment Matrix: Health Care Quality188

      2.28 Roles and Responsibilities: Health Care Quality190

      2.29 Human Resource Management Plan: Health Care Quality192

      2.30 Communications Management Plan: Health Care Quality194

      2.31 Risk Management Plan: Health Care Quality196

      2.32 Risk Register: Health Care Quality198

      2.33 Probability and Impact Assessment: Health Care Quality200

      2.34 Probability and Impact Matrix: Health Care Quality202

      2.35 Risk Data Sheet: Health Care Quality204

      2.36 Procurement Management Plan: Health Care Quality206

      2.37 Source Selection Criteria: Health Care Quality208

      2.38 Stakeholder Management Plan: Health Care Quality210

      2.39 Change Management Plan: Health Care Quality212

      3.0 Executing Process Group: Health Care Quality214

      3.1 Team Member Status Report: Health Care Quality216

      3.2 Change Request: Health Care Quality218

      3.3 Change Log: Health Care Quality220

      3.4 Decision Log: Health Care Quality222

      3.5 Quality Audit: Health Care Quality224

      3.6 Team Directory: Health Care Quality227

      3.7 Team Operating Agreement: Health Care Quality229

      3.8 Team Performance Assessment: Health Care Quality231

      3.9 Team Member Performance Assessment: Health Care Quality233

      3.10 Issue Log: Health Care Quality235

      4.0 Monitoring and Controlling Process Group: Health Care Quality237

      4.1 Project Performance Report: Health Care Quality239

      4.2 Variance Analysis: Health Care Quality241

      4.3 Earned Value Status: Health Care Quality243

      4.4 Risk Audit: Health Care Quality245

      4.5 Contractor Status Report: Health Care Quality247

      4.6 Formal Acceptance: Health Care Quality249

      5.0 Closing Process Group: Health Care Quality251

      5.1 Procurement Audit: Health Care Quality252

      5.2 Contract Close-Out: Health Care Quality255

      5.3 Project or Phase Close-Out: Health Care Quality257

      5.4 Lessons Learned: Health Care Quality259

      Index261

      CRITERION #1: RECOGNIZE