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      67. How do you build the right business case?

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      68. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      69. What are the rough order estimates on cost savings/opportunities that Healthcare technician brings?

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      70. What intelligence can you gather?

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      71. What key stakeholder process output measure(s) does Healthcare technician leverage and how?

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      72. What is the context?

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      73. How often are the team meetings?

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      74. Have the customer needs been translated into specific, measurable requirements? How?

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      75. Is scope creep really all bad news?

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      76. How do you hand over Healthcare technician context?

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      77. What baselines are required to be defined and managed?

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      78. Has a high-level ‘as is’ process map been completed, verified and validated?

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      79. How do you manage unclear Healthcare technician requirements?

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      80. Who is gathering Healthcare technician information?

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      81. Do you have a Healthcare technician success story or case study ready to tell and share?

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      82. What is out-of-scope initially?

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      83. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      84. Scope of sensitive information?

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      85. Are audit criteria, scope, frequency and methods defined?

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      86. Are task requirements clearly defined?

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      87. How would you define Healthcare technician leadership?

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      88. Does the team have regular meetings?

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      89. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      90. What is the scope of the Healthcare technician effort?

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      91. Who are the Healthcare technician improvement team members, including Management Leads and Coaches?

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      92. What gets examined?

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      93. What is a worst-case scenario for losses?

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      94. Do you have organizational privacy requirements?

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      95. How do you gather requirements?

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      96. What is the worst case scenario?

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      97. How do you gather Healthcare technician requirements?

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      98. Is the scope of Healthcare technician defined?

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      99. What scope do you want your strategy to cover?

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      100. What is in scope?

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      101. What is the scope of Healthcare technician?

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      102. Are all requirements met?

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      103. Is the Healthcare technician scope complete and appropriately sized?

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      104. How do you gather the stories?

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      105. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      106. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      107. Where can you gather more information?

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      108. What critical content must be communicated – who, what, when, where, and how?

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      109. Is there a clear Healthcare technician case definition?

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      110. How and when will the baselines be defined?

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      111. When is/was the Healthcare technician start date?

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      112. Has the Healthcare technician work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      113. What is out of scope?

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      114. How can the value of Healthcare technician be defined?

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      115. What are the compelling stakeholder reasons for embarking on Healthcare technician?

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      116. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      117. What are the dynamics of the communication plan?

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      118. What sources do you use to gather information for a Healthcare technician study?

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      119. What are the core elements of the Healthcare technician business case?

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      120. Will a Healthcare technician production readiness review be required?

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      121. What defines best in class?

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      122. Has/have the customer(s) been identified?

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      123. What happens if Healthcare technician’s scope changes?

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