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Have specific policy objectives been defined?

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      71. What scope do you want your strategy to cover?

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      72. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      73. Are audit criteria, scope, frequency and methods defined?

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      74. What are the compelling stakeholder reasons for embarking on Human Services Center?

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      75. What is the scope?

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      76. What is the definition of success?

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      77. Has the Human Services Center work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      78. Who is gathering information?

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      79. Will team members perform Human Services Center work when assigned and in a timely fashion?

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      80. Have all basic functions of Human Services Center been defined?

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      81. Are customer(s) identified and segmented according to their different needs and requirements?

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      82. Are the Human Services Center requirements complete?

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      83. How do you manage changes in Human Services Center requirements?

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      84. Why are you doing Human Services Center and what is the scope?

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      85. If substitutes have been appointed, have they been briefed on the Human Services Center goals and received regular communications as to the progress to date?

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      86. Is scope creep really all bad news?

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      87. What constraints exist that might impact the team?

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      88. How often are the team meetings?

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      89. What scope to assess?

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      90. Does the team have regular meetings?

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      91. Have the customer needs been translated into specific, measurable requirements? How?

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      92. Are there any constraints known that bear on the ability to perform Human Services Center work? How is the team addressing them?

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      93. What system do you use for gathering Human Services Center information?

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      94. Has the direction changed at all during the course of Human Services Center? If so, when did it change and why?

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      95. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      96. Has/have the customer(s) been identified?

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      97. Is the scope of Human Services Center defined?

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      98. Is Human Services Center linked to key stakeholder goals and objectives?

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      99. Have all of the relationships been defined properly?

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      100. How do you hand over Human Services Center context?

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      101. Has a team charter been developed and communicated?

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      102. How do you gather Human Services Center requirements?

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      103. What sources do you use to gather information for a Human Services Center study?

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      104. How have you defined all Human Services Center requirements first?

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      105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      106. How do you gather requirements?

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      107. What is in scope?

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      108. What was the context?

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      109. Do you all define Human Services Center in the same way?

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      110. Are roles and responsibilities formally defined?

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      111. What is the definition of Human Services Center excellence?

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      112. What knowledge or experience is required?

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      113. What is the context?

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      114. What are the dynamics of the communication plan?

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      115. What is the scope of the Human Services Center work?

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      116. Is the Human Services Center scope manageable?

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      117. Is there a Human Services Center management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      118. How are consistent Human Services Center definitions important?

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      119. Are approval levels defined for contracts and supplements to contracts?

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      120. What are (control) requirements for Human Services Center Information?

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      121. What is the scope of the Human Services Center effort?

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      122. How do you gather the stories?

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      123. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      124. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      125. What is a worst-case scenario for losses?

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