LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Human Services Center

      Scorecard Example12

      Human Services Center

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:72

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:102

      Human Services Center and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Human Services Center128

      1.1 Project Charter: Human Services Center130

      1.2 Stakeholder Register: Human Services Center132

      1.3 Stakeholder Analysis Matrix: Human Services Center133

      2.0 Planning Process Group: Human Services Center135

      2.1 Project Management Plan: Human Services Center137

      2.2 Scope Management Plan: Human Services Center139

      2.3 Requirements Management Plan: Human Services Center141

      2.4 Requirements Documentation: Human Services Center143

      2.5 Requirements Traceability Matrix: Human Services Center145

      2.6 Project Scope Statement: Human Services Center147

      2.7 Assumption and Constraint Log: Human Services Center149

      2.8 Work Breakdown Structure: Human Services Center151

      2.9 WBS Dictionary: Human Services Center153

      2.10 Schedule Management Plan: Human Services Center156

      2.11 Activity List: Human Services Center158

      2.12 Activity Attributes: Human Services Center160

      2.13 Milestone List: Human Services Center162

      2.14 Network Diagram: Human Services Center164

      2.15 Activity Resource Requirements: Human Services Center166

      2.16 Resource Breakdown Structure: Human Services Center168

      2.17 Activity Duration Estimates: Human Services Center170

      2.18 Duration Estimating Worksheet: Human Services Center172

      2.19 Project Schedule: Human Services Center174

      2.20 Cost Management Plan: Human Services Center176

      2.21 Activity Cost Estimates: Human Services Center178

      2.22 Cost Estimating Worksheet: Human Services Center180

      2.23 Cost Baseline: Human Services Center182

      2.24 Quality Management Plan: Human Services Center184

      2.25 Quality Metrics: Human Services Center186

      2.26 Process Improvement Plan: Human Services Center188

      2.27 Responsibility Assignment Matrix: Human Services Center190

      2.28 Roles and Responsibilities: Human Services Center192

      2.29 Human Resource Management Plan: Human Services Center194

      2.30 Communications Management Plan: Human Services Center196

      2.31 Risk Management Plan: Human Services Center198

      2.32 Risk Register: Human Services Center200

      2.33 Probability and Impact Assessment: Human Services Center202

      2.34 Probability and Impact Matrix: Human Services Center204

      2.35 Risk Data Sheet: Human Services Center206

      2.36 Procurement Management Plan: Human Services Center208

      2.37 Source Selection Criteria: Human Services Center210

      2.38 Stakeholder Management Plan: Human Services Center212

      2.39 Change Management Plan: Human Services Center214

      3.0 Executing Process Group: Human Services Center216

      3.1 Team Member Status Report: Human Services Center218

      3.2 Change Request: Human Services Center220

      3.3 Change Log: Human Services Center222

      3.4 Decision Log: Human Services Center224

      3.5 Quality Audit: Human Services Center226

      3.6 Team Directory: Human Services Center229

      3.7 Team Operating Agreement: Human Services Center231

      3.8 Team Performance Assessment: Human Services Center233

      3.9 Team Member Performance Assessment: Human Services Center235

      3.10 Issue Log: Human Services Center237

      4.0 Monitoring and Controlling Process Group: Human Services Center239

      4.1 Project Performance Report: Human Services Center241

      4.2 Variance Analysis: Human Services Center243

      4.3 Earned Value Status: Human Services Center245

      4.4 Risk Audit: Human Services Center247

      4.5 Contractor Status Report: Human Services Center249

      4.6 Formal Acceptance: Human Services Center251

      5.0 Closing Process Group: Human Services Center253

      5.1 Procurement Audit: Human Services Center255

      5.2 Contract Close-Out: Human Services Center258

      5.3 Project or Phase Close-Out: Human Services Center260

      5.4 Lessons Learned: Human Services Center262

      Index264

      CRITERION #1: RECOGNIZE